Tyne And Wear, England, United Kingdom
An accomplished and high-achieving professional bringing experience as an Operations Manager, Strategic Client Account, Quality and Project Manager. Bringing 25+ years’ experience working across the manufacturing, automotive, rail, offshore wind industry and service sectors complimented with knowledge of production, logistics, project, supplier management and development. Motivated and results-orientated with the ability to manage project operations, set project/operational objectives and drive performance as part of a senior management team.
• Worked with multiple clients in different roles, including Project Manager, Business Transformation and Transformation Manager to deliver business change/improvements. • Gathered requirements and ensured these were accepted and approved by clients/stakeholders. • Reviewed deliverables to ensure schedules were maintained, while meeting stringent quality standards, endorsing changes to plans where applicable. Project: Bombardier Infrasig, UK Role: Project Manager • Led the successful delivery of Network Rail Level Crossings of new Bombardier Ebigate product within challenging financial constraints as a result of Carillion being placed into administration. • Aligned activities to established business processes, protocols and quality standards. Project: MVOW, IOW & Denmark Role: Project & Quality Manager • Created supplier management and development strategies and coached/mentored on lean techniques. • Reviewed and maintained quality levels as Interim Quality Manager for Naskov Denmark. Project: Bombardier Transportation, Pilzen, Czech Rep Role: Supplier Development • Developed a key supplier retro fitting London Underground train parts and re-engineering the supplier’s entire production operation. • Prepared both work instructions and workstations for each deliverable. • Maintained strong stakeholder relationships with Bombardier and London Underground, influenced decisions and ensured effective communication through all project stages. • Coordinated day-to-day production operations, including controlling quality prior to being dispatched. Project: Enics, Stockholm Role: Supplier Management and Development • Successfully led a supplier management/development project, including introducing 3C review process to improve the reaction time to quality problems. • Developed accountability and time management documentation to address required actions.
• Identified commercial opportunities and led negotiations of new business with new and existing customers. • Implemented strategies to target account growth, potential sales, retention. • Tailored approaches to customers at the strategic level to deliver innovative and a unique key account experience. • Identified trends and opportunities to objectively target potential new business.
• Managed day-to-day operations, including responsibility for production; quality, delivery, productivity and cost. • Leadership of 240 direct reports responsible for all aspects of Facilities, Engineering, NPI, Maintenance as Tier 1 supplier to Nissan UK.