Pasay, National Capital Region, Philippines
Expert in high-volume end-to-end recruiting across IT, support, and leadership roles. Skilled in sourcing, interviewing, and onboarding top talent across multiple geographies including the US, Costa Rica, India, South Africa, and the Philippines. Experienced in coordinating with clients and stakeholders, managing recruitment metrics, and ensuring a smooth hiring process from candidate sourcing to onboarding. Passionate about connecting top talent with the right opportunities and contributing to business growth through strategic recruitment.
Recruiting across diverse geographic locations for both agent and non-agent roles, from individual contributors to leadership positions. • Conducted end-to-end recruitment processes across multiple locations, supporting a wide range of roles from frontline agents to leadership-level positions. • Collaborated closely with stakeholders to align on hiring strategies, recruitment plans, and role-specific requirements. • Developed a deep understanding of talent needs and job specifications within assigned business areas and managed accounts. • Sourced, screened, and shortlisted candidates based on predefined criteria and hiring manager expectations, ensuring quality and fit. • Conducted behavioral and competency-based interviews, as well as facilitated assessments in a timely and efficient manner. • Maintained accurate and up-to-date records of all candidate interactions and recruitment metrics using applicant tracking systems (ATS). • Compiled and delivered comprehensive reports on recruitment activity, leveraging data from hiring platforms and internal tools. • Coordinated interview scheduling and candidate engagement in partnership with hiring managers and operations teams. • Delivered job offers and facilitated onboarding processes through HRIS systems, ensuring a smooth transition for successful candidates.
• Conducting initial and final interviews for qualified candidates, assessing competency, commitment and communication skills of the candidate. • Specializes in account management, ensuring that the required headcount goal for each class will be filled in a timely manner. • Served as the POC for the pre-hire training program and coordinated with the learning and development team to guide the identified candidates throughout their application. •Responsible for creating staffing reports, hiring update reports, and monitoring trackers to ensure an efficient and accurate hiring process. • Engaging with the operation team, learning and development team, and site leaders through calibration sessions to ensure alignment of the recruitment process.