Philippines
Experienced in working in a multicultural environment for over 12 years total as QA analyst and with 3+ years of application or production support in a leading global bank. Proficient in incident and change management process obtained from covering issues in APAC within given SLA. Diversified skill sets given the expertise in manual (functional, regression and performance) testing. Detail-oriented, professional with good analytical skill. Domain: Application support in Service Delivery; QA tester in Software Development
Role: Test Analyst/Support - Watching processes, scheduled jobs and environment/machines as part of daily health checks - Perform functional testing based on requirements - Working closely with BA/PM, FIRST (Quant), Development and QA teams in clarifying requirements and testing - Continuing participation of the current and existing methodologies process (shifted from waterfall to agile methodology) - Sending daily status update mail to stakeholders: BA, Dev, FIRST, Staging and other teams - Investigating risk differences liasing with FIRST for validation (sign-off) - Helping production support in investigating for issues encountered while checking it against in staging (uat)
Role: QA Tester/Support - Providing first line of support for UAT in APAC via chat, call, email or from service desk - Running regression testing for every releases by executing test plan in Quality Center - Performing smoke testing for new version of GUI and short stint in automating trade test pack - Analyzing test results and updating QC for documentation including QA testing sign-off - Help to implement releases in UAT environment before production - Defect tracking against JIRA for issue or bug found and following up with dev until its closure - Working closely with dev team for a working test environment and making sure it is in good shape - Creating QA Test Summary documentation for every releases and sending it to whole development team and the management - Creating and updating test specification in Quality Center - Reporting updates daily on work and tasks to QA Manager in London Role: Application / Production Support (Trading system) - Providing first line of support for APAC traders/users via chat, call, email or from service desk - Monitoring alerts for processes, batch jobs, environment/machines via monitoring tool - Investigating issues which also includes liaising internally (back and middle office, operations, development team) and externally (3rd party vendor or other clients) for major issue or further enhancement within SLA - Logging and tracking requests or issues via ServiceNow until its closure - Raising or implementing releases for quick fix issues - Providing weekend on-call support for processes or jobs failure and participating in BCP, DR and even isolation (end-to-end trade flow) test - Documenting new application / system or new processes within the them while conducting trainings for users/traders and as well as new members of the team - Handing over to ZUR team for EUR SOD and accepting US handover for APAC SOD - Reporting updates on work and team tasks to APAC Regional Manager located in Japan
Role: Test Engineer (Level 3) - Creating test specification for new projects or releases from Use Case Requirements which includes test cases creation based on client’s requirements, sending to business analyst and development team for verification and making sure that the Use Case was signed-off by the client before creating test spec - Preparing and give high level estimate/test plan to Project, Account Manager, and Tech Lead for every cycle, project or release - Performing installation (patch or clean install) for every release, cycle or new project (Weblogic, jboss and apache, M3 matrix) - Doing localization testing (mini project) – short stint - Executing smoke, black-box and regression testing for every releases or new project (xml based testing using xml runner and UI based testing) - Conducting performance and stress testing using Jmeter tool – checking the responses and memory leakage using GC viewer at the same time creating test result document - Updating and sending daily status and weekly report to Managers (Manila and Dublin) - Reporting bugs/issues on bug tracker (JIRA) and make sure that all issues were raised (Coordinate with developer for every issues logged until fixed and closed. - Participating in internal trainings
Role: Technical Consultant 1 (Test Analyst) - VB scripting: Mercury QTP - Automating test script for an insurance application (Record and playback, Inserting/debugging checkpoints and Record and playback debugging) - Tracking and coordinating logged defect to clients - Sending daily status report to Team Lead based in Philippines
Role: Associate Software QA Engineer - Being functional lead, creating of test cases/script as a major role basing it on functional specs - Setting up environment/Troubleshooting for testers - Participating in peer/code reviews - Providing work estimate - Acting as a Build Manager - builds and loads fixes to an environment. Reporting updates/statuses to Build Manager in US. - Doing Quick Fix Testing (Emergency tester) - Performed the following testing across all products (Regression/Component and smoke/spot/negative testing) - Creating test plans for bug fix defects or system enhancements - Logging issues (Remedy) encountered and coordinating it with the developer - Creating documentation for bugs and/or test results - Sending of daily status report to the Supervisor and Manager - Creating test scripts in Test director plus short stint in running automation (QTP-Mercury) - Providing training new hire/s for product overview - Participating in POST MORTEM analysis - Monitoring and updating testing progress report including counterparts in US