Mark Hutton

About

Highly experienced in both IT technical and non-technical service support and delivery

Experience

• Head of IT & Business Support at Dawson and Sanderson Ltd
  Nov 2022 - Jun 2024 · 1 yr 8 mos

• Service Desk Manager at ZeroLight
  Feb 2021 - Nov 2022 · 1 yr 10 mos

• Service Delivery Manager at EDMI Limited
  May 2015 - Apr 2020 · 5 yrs

  Responsibility for managed services and 1st & 2nd level technical support for clients and their customers. Incident Management, Major Incident Management & Problem Management.

• G4S Utility & Outsourcing Services (Newcastle Upon Tyne, England, United Kingdom)
  • Head of Operations, Data Managed Services
    Dec 2010 - Apr 2015 · 4 yrs 5 mos

    Responsibility for managed service delivery and customer support processes, including inbound and outbound contact teams.

  • Portfolio Manager
    Aug 2009 - Nov 2010 · 1 yr 4 mos

    Responsibility for the Portfolio Management function of process support teams, ensuring service delivery and data integrity for key clients.

• AccuRead Limited (Full-time · 10 yrs 6 mos)
  • Technical Service Support Manager
    Apr 2008 - Jul 2009 · 1 yr 4 mos

    Identifying and implementing new system solutions to support the wider business. Leading a department offering technical process support and client contact teams.

  • System Analyst
    Oct 2002 - Mar 2008 · 5 yrs 6 mos

    2nd level IT support to the business and external customers, resolving issues and incidents and maintaining IT systems.

  • Service Desk Team Leader
    Aug 2001 - Sep 2002 · 1 yr 2 mos

    Management of the Service Desk team giving IT support to field based operatives and home based managers as well as office based administrators. We also managed queries from all clients in regard to read data issues and file transfers.