Renton, Washington, United States
I’m a technical support specialist and aspiring software engineer with a strong background in software troubleshooting, data optimization, and client support. My experience spans across e-commerce integrations, SaaS platforms, and internal software solutions, where I’ve helped businesses streamline their workflows and resolve complex technical issues. Previously, at Feedonomics, I managed and resolved 40+ daily client support tickets, working with APIs, data feeds, and e-commerce platforms like Shopify, Magento, and WooCommerce to improve software functionality and optimize business operations. I also created internal documentation and training materials to help teams quickly onboard and navigate new software systems. I’m continuously expanding my technical skill set, with hands-on experience in Python, SQL, and data processing, and I enjoy leveraging my analytical mindset to bridge the gap between software users and technical solutions. Whether it’s troubleshooting automating workflows, or improving documentation, I thrive in roles that require both technical expertise and customer-focused problem-solving. I’m open to opportunities in software support, ERP support, SaaS troubleshooting, and IT solutions, as well as roles that allow me to apply my technical knowledge in a dynamic and collaborative environment. Let’s connect! 🚀
Migrated and optimized internal training materials within a Learning Management System (LMS) Docebo, ensuring a smooth transition. Developed standardized documentation for technical support and software troubleshooting processes.
Resolved 40+ technical support tickets daily, troubleshooting API integrations, data feed inconsistencies, and software platform issues. Troubleshooted product data feeds for Google, Bing, Facebook, and Shopify, reducing processing time. Provided enterprise-level support, collaborating with major brands and agencies to enhance e-commerce platform integrations. Created internal documentation to streamline issue resolution and improve onboarding for new support specialists.
-Provided end-to-end marketing and advertising solutions for three dealership clients while working remotely on-site. -Photographed dealership inventory and uploaded images to the inventory database for marketing purposes. -Managed possession of inventory worth over $100,000 and collaborated with dealership contacts such as the General Manager, Used Car Manager, and Recon Manager. -Troubleshot and resolved issues related to missing inventory, malfunctioning equipment, and client concerns.
- Managed media, websites, social media, and marketing/sales while providing photography services for clients. - Interacted with customers on-location, handling customer relations and delivering final products.
- Taught and managed English language curriculum for students aged 2-8, preparing daily lessons and creating learning materials. - Collaborated with Korean co-teacher to oversee classroom of up to 12 children, organized field trips and events, and provided photo services. - Conducted student evaluations and communicated regularly with parents through announcements and letters.