City of Johannesburg, Gauteng, South Africa
Project Implementation and Support Services Manager . Facilitated Projects throughout the implementation process from initiation, planning to delivery, close-out and handover of project to Client/Customer.
• Review customer orders and plan and coordinate delivery activities • Build positive and productive working relationships with customers for business growth. • Analyze and troubleshoot delivery issues in a timely fashion. • Manage a delivery team to ensure timely and accurate customer deliveries. • Oversee daily activities of delivery team and provide direction and guidance as needed. • Perform resource allocations and workload assignments according to delivery requirements. • Serve as primary contact for customer inquiries and concerns. • Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. • Perform customer negotiations for delivery rates. • Develop process improvements to achieve cost effectiveness and time saving. • Make critical business decisions to meet customer expectations. • Develop scope and budget for delivery projects • Report delivery status to customers and develop required delivery documentations
• Facilitate Supervision of Projects - Objectives and Scope • Direct Customer Relations and Expectations • Stakeholder Relations and Expectations • Resource Planning using Microsoft project • Budget Preparation for Projects • Problem, Risk Assessment and Root cause Analysis • Project Reporting - Presentations for Company, Client and Contractors
• Facilitate Customer / Contractor Project requirements • Budget Preparation and Control • Initiate Implementation (Planning, Execution and Monitoring) • Organize Risk Management, handle changes, conflicts and escalations)