Largo, Florida, United States
Mark is a business and technology executive with a passion for leading the design and implementation of advanced technology-based solutions that streamline business and improve customer service. He offers experience in IT program and project management, business / process design and change management, IT solution development, implementation, testing, and consulting. Experience spans insurance, manufacturing, service, transportation, finance and energy services industries. Broad technology expertise includes web, mobile, hosted and other platforms, UX design, data warehouse / transformation, analytics, and financial modeling. Mark is a critical thinker, strategist, mentor and business problem solver, and holds an MBA from the University of Chicago Booth School of Business. MAJOR INITIATIVES: - Life and annuities insurance admin system conversion - Life and annuities actuarial pre-processing - exits with and without system conversion - Final expense insurance - instant-issue straight-through processing (growth initiative) - Enterprise warranty - manufacturing - Demand-side energy management - sales and engineering tool development - Entrepreneur / management and IT consulting - Transportation yield management - DOT compliance - Warehouse picking / shipping / fulfillment - Mobile application development - Data conversion and system integration - Accounting, finance, financial modeling
PROGRAM LEAD - ACTUARIAL STREAM TRANSFORMATION For major provider of Life and Annuity products, program lead overseeing post-conversion development, implementation and business testing of transitional and strategic ETL solutions. Accountable for bridging multiple insurance administrative systems to actuarial reserve, hedging and data warehouse platforms.
PROGRAM LEAD - LIFE INSURANCE CONVERSION Lead client delivery teams responsible for development and implementation of full range of insurance contract servicing solutions for SE2 life and annuity insurance clients.
PROGRAM MANAGER - LIFE INSURANCE NEW BUSINESS, ANNUITY CONVERSION DXC.Technology was formerly Computer Sciences Corporation (CSC). Program director for development and implementation of life and annuity outsourced solutions for major insurance providers. Led successful program launching three new insurance/annuity products to alternative distribution channel in 15 months.
PROGRAM MANAGER - LIFE NEW BUSINESS (INSTANT ISSUE) - Led initial launch of life insurance policy instant-issue system managing team of 15 accountable to 70+ stakeholders.
PROGRAM LEAD / SME - ENTERPRISE WARRANTY / SUPPLIER RECOVERY - Program lead for manufacturing enterprise warranty solution. Led multi-divisional team through definition of solution vision, requirements, technical design, selection and development of new enterprise warranty platform satisfying the needs of four business units.