Dublin, County Dublin, Ireland
As a seasoned senior leader, I leverage cutting-edge technologies and methodologies to craft innovative solutions for contemporary challenges. My expertise lies in driving continuous digital transformation through service optimization and enhancing unassisted support across various services. I collaborate closely with businesses to translate emerging requirements into actionable IT services. My unwavering commitment is to deliver top-tier support services with a keen focus on user experience and productivity. I thrive in the dynamic tech landscape, quickly adapting to new environments and applying logical, business-driven thinking to achieve impactful outcomes. With a robust background in both management and engineering, I am well-equipped to envision, manage, deliver, and support a diverse range of IT services on a global scale. My leadership style is collaborative and empowering, fostering a culture of innovation and continuous improvement.
Overall management of IT services and support for Ireland campus (5000+ users across multiple locations) Global & regional responsibilities for continues evolution of “End User Support” services Digital First transformation and adoption Large scale project delivery & support Day-to-day support operations and alignment of global services Vendor and service management Service analysis and optimization Senior leadership and stakeholder engagement
Overall management of IT department, large scale project delivery & support, responsible for all Infrastructure, Site Operations, Technical Support, Service Desk, AV Event & Meeting Support, Leaning & Development and all day-to-day IT operations in the Irish campus, delivering & supporting IT services to 5000+ users.
IT Management of all EMEA locations, responsible for all aspects of IT service delivery across the board.
Managed all IT infrastructure and services. Created scripted rapid deployment infrastructure for our production & test networks. Designed and implemented multiple isolated test labs.
Integration for Bear Stearns into JP Morgan. Collapsing infrastructure and managing support operations during transition.