Mark E.

Manager, Customer Success at RingCentral

Pasig, National Capital Region, Philippines

About

With over a decade of experience in hospitality management, I specialize in driving sales growth, strengthening customer retention, and creating memorable guest experiences. My background spans both front-of-house and back-of-house operations, allowing me to understand and optimize the full customer journey. From starting out as a bartender to advancing into management roles, I’ve gained hands-on expertise in team leadership, service excellence, and business development. I’m passionate about building strong relationships, leading high-performing teams, and delivering results that balance both customer satisfaction and business success.

Experience

  • RingCentral (6 yrs 1 mo)
    • Manager, Customer Success
      May 2025 - Present · 1 yr 3 mos

    • Customer Success Specialist
      Jul 2020 - May 2025 · 4 yrs 11 mos

  • Retention Specialist at [24]7.ai
    Jun 2019 - Jul 2020 · 1 yr 2 mos

  • Fraud Analyst at Ubiquity
    Jan 2018 - May 2019 · 1 yr 5 mos

  • Travel Services Specialist at SYKES
    Mar 2016 - Jan 2017 · 11 mos

  • Telesales Representative at Sitel
    Apr 2015 - Jan 2016 · 10 mos