Calgary, Alberta, Canada
Dynamic and detail-oriented administrative professional with over 15 years of experience providing high-level administrative support in academic environments. Adept at scheduling, financial management, and technical troubleshooting, with a proven track record of improving operational efficiency and ensuring adherence to policies and procedures.
- Successfully scheduled an average of 500 exams per semester for students with accommodations, ensuring all required resources were available and properly implemented. - Streamlined office processes by improving scheduling, inventory, and document prep, boosting operational efficiency by 30%. - Tracked and analyzed student data, generating reports that provided valuable insights for decision-making, optimizing the learning environment. - Developed and implemented automated workflows using Microsoft Power Platform for exam registration, replacing manual processing.
- Oversaw online course enrollments, including sending welcome packages and online orientations, ensuring smooth onboarding and course access for new students, increasing enrollment accuracy to 98%. - Supported the registration office with administrative duties, processed 5,000+ student records per semester with 99% accuracy, contributing to efficient and seamless student record management. - Provided logistical support for academic advising, assisting with 1,000+ student registrations via APAS, transcript processing, and course performance analysis.