United Kingdom
• Manage the delivery effort of outsourcing transitions including change, demand and support of operations management within schedule, cost, quality and SLAs • Management of financials, contractual, and operational commitments in alignment with contract • Key stakeholder management with both client and internal parties • Particular focus on deployment of management technologies to support the outsourced service
Infrastructure Services Solution Architect for UK Solution Configuration team, working on multi-year outsourcing opportunities, both at large ($50m+) and small scale (<$10m). Responsibilities include: • Defining the solution response for infrastructure services proposals throughout the sales campaign, from sales origination to contract signature. • Translating buyer requirements into a deal approach, technology solution, proposal and cost estimate based on Accenture’s and partner offerings. • Providing a single point of contact for partners and third parties through the sales and solution process, including Avanade and Microsoft. • Representing the technology solution to client and internal stakeholder groups. • Participating in negotiations and aligning final solution, including statement of work and other contractual documents, with final terms and conditions and clients’ expectations. • Maintaining technical acumen and awareness of Accenture’s capabilities and industry trends.
Capacity Manager and Disaster Recovery Analyst, for the outsourcing unit at Thames Water. • Monitored and reported against infrastructure capacity, including servers, mainframe, Storage Area Networks and Wide Area Networks, to ensure the Thames Water infrastructure has sufficient capacity to meet business requirements. • Maintained a two-year forward capacity plan. • Owned the IT disaster recovery plan and ensured alignment between this and the wider business continuity plan. • Plan, manage and support tests of the disaster recovery plan and procedures. • Contract exit-transition data-owner.