Mark Bishop

Head of Enterprise Data & Analytics at United Rentals | Data Platform, Semantic Layer & AI Agents

Greater Houston

About

Experience

  • United Rentals (Full-time · 15 yrs 11 mos)
    • Director, Enterprise Reporting & Analytics
      Apr 2025 - Present · 1 yr 3 mos

      Lead the enterprise data, reporting, and analytics strategy in partnership with the Chief Technology & Strategy Officer, with an expanded charter to make Data a Core Competency — breaking down silos across structured, unstructured, and external data so collective intelligence is accessible to every user, app, and AI agent. Own the data & analytics portfolio spanning Enterprise Reporting, Data & Analytics, Data Platform & Cloud Ecosystem, and Data Strategy & Governance. Lead a multi-functional organization of senior leaders, manage a $10MM budget, and establish the enterprise data operating model aligning stakeholders and investment to business outcomes. Build the governed data foundation every agent, app, and dashboard depends on — certified enterprise data models, a composable Snowflake semantic layer, and an ontology and knowledge graph grounding AI in shared business meaning. Establish Snowflake as the enterprise data lake, extending curation beyond the EDW to telematics, digital adoption signals, unstructured assets, CRM, and external data. Deliver AI-enabled analytics through a Snowflake Cortex–powered BI agent deployed at scale, and modernize legacy analytics with product-oriented applications on Sigma. Lead the next-generation analytics experience — agentic chat, real-time models, and role-aware AI insights — and stand up a governed agent ecosystem (BI, Finance, Field Ops, Customer Insights) exposed as callable skills via an internal MCP registry, powering an "anyone can build apps and agents" platform. Enable customer-facing analytics through domain models (sustainability, productivity) powering Insights inside customer applications, and lead Total Control — uptime, productivity, and key operating metrics as a live customer-experience signal. Drive the transition to AI-native delivery — GitHub CI/CD, AI-assisted dbt migration, workbook-as-code, and rapid agent build patterns — moving the organization to an AI Development Lifecycle (AIDLC).

    • Director, Managed Services
      Aug 2010 - Apr 2025 · 14 yrs 9 mos

      • Drive strategy to increase customer entanglement through development, improvement and adoption of digital tools • Lead highly skilled digital teams in analytics, product management, product support, product testing and system integration • Set broad direction and goals for the team, maximizing their performance and furthering their career development through training, coaching and exposure to diverse and unique working experiences

  • President, Board of Directors - NAPM Bay Area at Institute for Supply Management
    May 2009 - May 2011 · 2 yrs 1 mo

    Lead regional purchasing professional organization to provide continuing education development, increase member participation, network with supply chain professionals, and participate in regional and national conferences.

  • Procurement Manager at Shell
    Aug 2005 - Aug 2010 · 5 yrs 1 mo

    • Managed range of categories over time, including car care (appearance chemicals, aerosols, wiper blades) and maintenance services (equipment rentals, mechanical, tank cleaning, and scaffolding). • Campus recruiting team (Univ. Houston): Judged leadership & ethics case competitions. Attended career fairs, MBA mixers, information sessions, and career panels to identify high-potential talent. • Designed and implemented request-to-pay process for global schedule of norms. Trained site stakeholders and vendor employees on requisitioning, service entries, norms estimating tool.

  • Actuarial Associate at Towers Perrin
    Jun 2002 - Aug 2003 · 1 yr 3 mos

    Pension Actuary