Netherlands
Key Responsibilities: - European Business Unit Lead for Returns Management - Create and lead implementation of new returns policy and process for all European websites - Leverage Net Promoter Score feedback to identify product features that enhace customer experience - Manage relationships with 3PL’s (Metapack) and carriers (Collect + and Royal Mail) that will support new returns process. Set up contracts and negotiated service levels and costs. Monthly business reviews. Key Achievements: - Mandated new customer facing returns policy in accordance with Distance Selling Regulations across all EU websites - Implemented managed returns process in UK that supports 180,000 registered business sellers across 90M product listings - Led tender process and negotiated contracts with Royal Mail and Collect + to generate return labels
Key Responsibilities: - Translate the business growth initiatives into Supply Chain needs - Create a 3-5 year plan for Digital Supply Chain. This should include new carrier services, x-channel integration, operational efficiencies and inventory optimization. - Lead the Supply Chain development for Affiliates. End responsible for fulfilment design, Capex and implementation. - Manage relationships with both 3PL and NIKE warehouses for Digital Commerce - Accountable for annual fulfilment budget ($20m) Key Achievements: - Transferred 75% of total digital volume (750K units) from 3PL to NIKE warehouse, thereby saving 60% on total costs per unit equating to 3 year period savings of $3.1M. - Led transition project from 3PL to NIKE warehouse, including system integration and warehousing/fulffillment processes - Provide coaching, training and leadership support to four members of the digital logistics team
Key Responsibilities: - Manage 3PLs for B2C logistics and Carriers and focus on LEAN initiatives through annual Value Stream Mapping exercise and continuous process improvement - Determine longer term logistics and warehousing options with ELC project team - Manage total daily business operations to overall service level expectations/standards, including daily order management and review, logistics (forward, reverse and exceptions), demand planning and merchandising and carrier performance. - Developed annual operating plan and budget ($15m) and reported quarterly progress Key Achievements: - Led tender for 3PL warehousing/fulfillment solution and implemented 3PL solution for NikeStore.com with Menlo 3PL, supporting services to 19 EU countries. - Delivered 18% average year-on year savings from FY08 to FY10 - Provide coaching, training and leadership support to two members of the digital logistics team
Key Responsibilities: - Manage total daily business operations for Nike iD website to ensure that service level standards are met, including daily order management and review, logistics (forward, reverse and exceptions), demand planning, consumer services, carrier performance and quality control - Manage 3PLs for Nike iD which include Content Management (Framfab), Customer Service and Finance (Sykes) and Carrier Management (DHL and UPS) - Direct Demand Plan Management on Monthly basis by creating new demand planning application. - Responsible for collaboration with global operations team in US to reserve necessary capacity - Define performance planning metrics - Develop annual operating plan and budget ($8M) and report quarterly progress Key Achievements: - Implemented new UPS service to deliver products from factory to end consumer, thereby saving 35% on transportation costs per order. - Led implementation for new Returns Process with 3PL vendor Cycleon which helped reduce the overall Call Centre contact ratio by 17% and generated $1,2M savings (Customer Service and Transportation) over a 3 year period.
Key Responsibilities: - Ensure commonality, consistency and integrity of information data throughout the Apparel Supply Chain and Apparel Business Categories. Key Achievements: - Led the setting of key performance indicators for the Apparel Supply Chain, the development and adherence to appropriate tracking tools. - Develop and track cross functional projects, targets, and measurements which support European brand, profitability and service level objectives
Key Responsibilities: - Gather requirements for launching a new Product Data Management system (Windchill from PTC) for the EU Apparel Product Development Team - Led consulting team to engage with end users (Design, Development, Sourcing, Merchandising) and document requirements with IT development team in the US. Key Achievements: - Specnet: Web based collaboration tool that is designed specifically for apparel companies to enable collaboration with manufacturing partners. - Global Project Manager for User Group in excess of 250 people located in Asia, USA and EMEA Process Improvements resulted in reduction of the number of prototypes required by 20%. Reduce the amount of paper used in the entire process by 10% - Quick Cost: Provides a powerful image based search engine, with a link to pre-filled cost sheet. Project Manager for 90 users from development and sourcing teams. Application provided cost objectivity for Development and users were able to access Costing Info during Development Trips to Asia. Sourcing costs were reduced by 4%. - Profitability Model: Access application used for gross margin calculation on an apparel style by style level. Regional (EMEA) Project Manager responsible for implementation, training and user support. The application creates awareness of decisions made in supply chain process on gross margin