Greater Perth Area
Solution Delivery leader with 15+ years of experience working on various large-scale projects for external clients and for internal company use. More recently acquired experience as an Implementation Consultant responsible for all application delivery functions from comprehensive solution design, scoping out and functional requirements, preparing the relevant technical documentation then timely delivery through client liaison. Ensuring positive relationships through comprehensive progress reports and program management. Developed a hands on leadership style and led from the frontline finding the right balance between technical project support and solid solution consultation. Passionate about the IT industry and continually looks to the future to identify trends and new things to learn.
Responsible for leading the business application development requirements across DBCA, by influencing and building relationships with key stakeholders. Engaging extensively between the business units, organisational stakeholders and IT solutions delivery teams to review and analyse the business in terms of its business services, business processes, organisational structure and other relevant information to assist the business in identifying the best way to effect business change through IT solutions and achieve its business goals. Compiles functional and technical requirements for new business applications and provide detailed design via screen mock-ups of solution addressing the requirements. Provide support to the development team during development phase, including sprint planning, testing and demos to business stakeholders. Arranging go-live of newly developed product in cooperation with business stakeholders, development team and other relevant stakeholders.
Leadership • Working closely with the Professional Services Management Team, led the implementation of solutions to the customer, guiding the process of client deployment utilizing Prince2 methodology and for internal processes with Agile using Agile Kanban boards to streamline the workflow. Contributions • Assisted clients with deployment of the solution to work stations and terminal servers. Given my understanding of the Communicare application, was able to advise procedures to connect to cloud-based API’s and modify config files to specific requirements. • Analyzed, through workshops, client requirements and documented specifics in design documents for customer analysis for solution design sign-off. • Implemented a process where specific, known technical requirements, for any implementation were easily imported into Jira for quick creation of projects and tasks assigned to “Epics” for easy categorization. • On a daily basis took calls on a busy helpdesk, assisting customers with general and technical assistance. Sourcing specific requirements from developers to ensure KPI’s were met. • Full end to end testing, after migration of data from existing systems into Communicare Highlighted Projects Given control of a project to deploy the solution to a remote community in Cape Barren, Tasmania. Working remotely with the client was able to build the solution, locally on virtual servers. Then, via 3 flights to the location, implemented the application to site. This was a particularly interesting project where, given, the remoteness of the island I was tasked with ensuring the solution was fully prepared prior to departure. Communication was not easy with the office in Perth and working with very few resources was a challenge. The client was happy and is continuing to use the solution in production with no problems.
Given the responsibility to manage and deliver projects on time. Working with the client, it is my responsibility to work with SME’s in the business and extract relevant information to fully document the functional design phase of project, regardless of the sector I must ensure that all requirements are signed off for configuration and deployment. Part of this role is to manage the project timeline, creating status reports and reporting, internally, the status of the project. Then working closely with the business to deliver the project through configuration and development of the product using MSSQL Leadership Contributions • Responsible for dealing with SoftSols major clients: Fiona Stanley Hospital, Perth Children’s Hospital, Rideau Transport (Ottawa, Canada), Windjammer Resorts (St Lucia). • Contributed to the improvement of process associated with the Functional Design workflow, at SoftSols by incorporating several principles learnt from experience in my development and project management capacity in previous roles. • Successfully managed the competing priorities of an Implementation Consultant and project manager. • Led group workshops on Functional Design at the commencement of each project to utilize team expertise and ensure solutions were clarified. Working with clients to understand requirements and translate into common language for development and configuration cycle. Highlighted Projects • Working in conjunction with a team in Ottawa, Canada. Developed a Functional Design document specific to client requirements. This was especially hard when I did not have much experience with the SoftSols Agility solution, using my previous experience in solution design and understanding at a high level was able to deliver a polished document incorporating all necessary technical requirements, gleaned from technical experts within the business.
Given the responsibility to ensure all assigned projects were delivered on time, within budget and met or exceeded client expectations. Led all aspects of each project including project planning, execution, timing, functionality, quality, communication and cost to effectively manage the completion of work(s). Coordinated the day-to-day activities of the project team from original concept through to final implementation. Ensured all resources were used efficiently. Supervised teams of three up to ten depending on each project. Leadership • Energised teams for each project by setting the pace and being hands on. Coordinated project teams with sizes ranging from three staff up to ten staff. Engaged and led 3rd party vendors depending on the project. Can see the bigger picture and successfully articulate the vision to gain greater buy-in and support. Contributions • Responsible for dealing with P2’s major clients: Strike Energy, Vermillion, IBM/INPEX, IBM/Chevron, Rio Tinto Iron Ore, BHP Billiton, Origin Energy, FMG. • Significantly improved the project management methodologies at P2 by incorporating several principles learnt from PRINCE2 training which was completed in 2006. • Successfully managed the competing priorities of a project manager and maintained a consistent ability to remain hands on dealing with the daily project activities whilst overseeing the entire project and keeping it on track. • Led group workshops on Functional Design at the commencement of each project to utilize team expertise and ensure solutions were clarified. • Performed all of the Project Management steps from documentation, tracking, communicating, invoicing, sign-off and handover. • Supported the merge of ISS to P2 when ISS was bought out. Maintained a global focus, supported change management philosophies and initiated several process improvements once fully operational as P2. • Nominated by the team for the internal P2 award “Show up and Follow up”.