Denver Metropolitan Area
Successfully facilitating behavioral changes through strategic positioning and knowledge transfer with the ability to span industries transferring knowledge and skills to impact any organization. CAREER PROFILE Proven team building in Customer Analytics and Customer Success - resulted in $1m COGS savings within 6 months (analytics), NRR of 100.24% and GRR of 97.9% in first 6 months (digital customer success) Value Methodology creator - led to increase of ARR by $24m in 12 months SME in the SaaS Customer Experience space - increased adoption of mobile application by over 1m <12 months and saved over $3m in ARR from churn Collaborative strategist - decreased ramp to productivity by over 50% and saved $2m through new onboarding program and sales kick-off strategy Pilot offering development and execution - led to 3 new GA programs with 98% satisfaction rating and achieving over 130% of program KPI within 6 months Notable Mentions: Executive selected participant for SAP Concur 2020 Executive Initiatives and Infoblox 2022 LEAD Cohort 3 CORE COMPETENCIES Strategic Planning | Team Leadership / Motivation | Enablement / Development | Change Management | Consulting | Program Management | Adoption Methodology Design and Implementation | Pilot Program Management | Process Development | Analyst and Public Relations | Event Management & Marketing | Customer Experience Optimization
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Lead the strategic direction and oversee all aspects of our operations, from property acquisitions and portfolio management to market analysis and financial performance. I work closely with my partner to identify high-potential investment opportunities, optimize asset performance, and ensure our portfolio aligns with both short-term goals and long-term growth strategies. My role also involves fostering relationships with key partners, staying ahead of market trends, and ensuring that every investment decision enhances value and contributes to sustainable growth for our business.
Provided consultative strategy and operational support across diverse industries, driving business outcomes for clients, alongside pro-bono work with local non-profits to enhance community impact.
Led a team of 12 to enable revenue-generating roles across sales, technical presales, customer success, and professional services, creating a change management function and overseeing strategic events, including the annual sales kickoff. -Decreased time to productivity by >50% -Reduced sales kickoff costs by $2m and improved training - 99.2% satisfaction rating
Built and scaled two new teams (Customer Analytics and Ops, and Digital Customer Success), launched a data-driven Value Realization methodology, and streamlined the customer lifecycle, while contributing to global enablement and Go-to-Market strategy. -Within first 6 months, DCS achieved 100.24% NRR, 97.9% GRR -Reduced COGs by $1m -Improved customer health scores by 23 points -Saved 1800 hours removing duplicate work in customer lifecycle -LEAD Executive Training Program graduate and led winning team in solving a key business problem for executive staff (must be nominated by CEO to participate in LEAD)