Wezembeek-Oppem, Flemish Region, Belgium
Coordination and support of the integration of carriers into the Transportation Management System “Ship It Smarter”. • Work with assigned carriers to: o Coordinate project planning between 3M, SIS and carrier o Setup/Maintain the Carrier data : Collect/maintain base carrier date in central repository Collect, clean, interprete and setup carrier rates o Test/validate Carrier integration Agree list of scenarios/interfaces applicable for carrier Validate scenarios with carrier in Test environment with SIS Correct/adjust to make all scenarios work o Carrier invoice auditing support To ensure an acceptable level of automatic invoice auditing matching for the integrated carrier after go-live. • Root cause analysis and solution design to improve non-automatic matches • Setup / document solutions
- Support customer service department in day-to-day tasks. - Support the quotes trajectory from Sales and Marketing. - Maintain strong contacts within the Customer Service department and other departments. - Investigate how to optimize order figures, procedures & processes. - Preparing reports on a daily basis - Supporting the coordination of Henkel's logistics and deliveries - Forecasting analysis for promotional events - Monitoring of stock levels, purchase orders and deliveries
• Understand, Meet and Exceed customer expectations • Contributing to continuous performance excellence • Follow the standard operational processes and provide on time respond on customer enquiries. • Ensure the highest quality standards of the solutions provided. • Provide full support of the TL in daily operations, as well as participate in team trainings. • Provide operational support to employees • Participate in the design & implementation of new processes and procedures • Gives proposals for operational improvement / optimization. • Participates in daily/weekly/monthly monitoring and reporting of the actions plans and actions taken. • Work on non-standard OM requests and escalations, ensuring E2E monitoring, follow up and coordination. • Manage customer escalations as 1st Level Escalation support • Building and maintaining relationships with our customers and business partners • Building and maintaining relationships with internal groups to optimise customer satisfaction