Poland
Experienced IT Delivery & Engagement Manager with over a decade of success in leading cross-functional teams, delivering complex digital transformation programs, and aligning technology with business goals. Currently expanding expertise in Artificial Intelligence and its practical applications in enterprise environments. Proven track record in Agile delivery, stakeholder engagement, and strategic planning across global organizations. Passionate about building high-performing teams, optimizing delivery processes, and leveraging AI to drive innovation and efficiency.
Pre-Sales & Business Development - Analyze client needs and map them to business growth opportunities with AI-enabled solutions. - Prepare solution proposals, estimations, and recommend optimal delivery models leveraging AI tools. - Collaborate with the sales team during proposal and bidding processes to highlight AI capabilities. Client Relationship Management - Build and maintain strong relationships with key stakeholders at C-level. - Clearly articulate strategies, plans, and report project progress, emphasizing AI adoption benefits. - Identify upsell and cross-sell opportunities for AI-based services and solutions. Project Delivery Oversight - Work closely with Delivery Leaders on resource planning and quality monitoring for AI-integrated projects. - Participate in defining project scope, timelines, and delivery strategies incorporating AI tools. - Escalate risks and issues to appropriate stakeholders. Team Collaboration & Leadership - Coordinate with technical teams to deliver high-quality, AI-enhanced solutions. - Provide limited mentoring and support for team competency development in AI technologies. Strategic Planning & Innovation - Lead discovery workshops to gather requirements and define tailored solutions aligned with AI trends. - Recommend tools, frameworks, and methodologies to optimize delivery and AI adoption. - Stay updated on industry advancements, emerging AI technologies, and competitor strategies.
• Managing end-to-end project delivery for IT solutions, ensuring timely and budget-friendly execution. • Acting as the primary client liaison, providing clear communication on strategies and progress updates. • Leading cross-functional teams, fostering collaboration and accountability to achieve high-quality outcomes. • Utilizing Agile methodologies and tools like Jira and Azure DevOps to optimize delivery processes and manage risks. • Defining project scope, timelines, and resources; monitoring performance and implementing best practices for governance and continuous improvement.
• Led and mentor a technical team, managed resource allocation within the domain to ensure optimal utilization and performance.
Ensuring optimal performance, critical systems 24/7 availability and maintaining records of SLA Managing and improving the project initiative process Initiating and maintaining RCA process for critical issues Simplifying communication with SO and PO for keeping SLA in their respective products
Managing and driving a set of projects and initiatives to completion Coordinating initiatives across key business and products stakeholders Identifying areas of risk and opportunity, managing conflicts, and creating solutions
Managing projects to increase the level of Customer Experience (coordinating project tasks delivery, tracking schedules and the progress of projects, helping to set project goals, optimizing and defining requirements and organizing interactions) Leading a Team of Quality Masters to improve a happiness of G2A Customers
IAESTE internship, orders reception, customer service, planning and optimization routes and warehouse space, controling the condition of goods in warehouse
IAESTE internship, customer service, taking care about the image of Hotel, solving problems and providing comprehensive information about the city
Filling in application for founding The Human Capital Operational Program 2007-2013, creating project finance and accounting