San Francisco Bay Area
Senior product manager with 10+ years of experience building AI-enabled and consumer-facing products across connected devices, mobile apps, and digital health. I specialize in turning ambiguous spaces into clear strategies and shipping customer-centric features that drive meaningful improvements in growth, engagement, retention, and revenue. Key strengths: monetization, personalization, AI-powered experiences, cross-functional leadership, experimentation, and product strategy. Selected wins: delivered double-digit conversion improvements; launched new customer experiences that significantly outperformed growth baselines; exceeded customer satisfaction goals during beta; scaled digital health communities to top App Store rankings; cut acquisition costs by 85%+ in fintech; and built the analytics and operational frameworks that accelerated team velocity and decision-making.
At Amazon, I have built AI-enabled consumer experiences across Alexa and Fire TV, combining deep customer insight with large-scale data and retrieval systems. I partner closely with applied science, engineering, design, and research teams to shape data strategy, launch intelligent cross-domain features, and create customer experiences that significantly improve engagement, relevance, and satisfaction. My work includes 0→1 product development, ML-powered personalization, and new customer-facing surfaces that have outperformed baseline growth expectations. I also partner on trust, privacy, and data-governance initiatives to ensure AI-driven experiences are delivered responsibly, consistently, and with a strong focus on customer value.
Healthline Media was acquired by Red Ventures in July 2019. Product lead for the Healthline suite of peer support communities: (apps available on Android and iOS with a companion web experience available on Healthline.com) - MS Healthline (Multiple Sclerosis): launched 2016 - Breast Cancer Healthline: launched 2018 and an Apple App Store featured app - IBD Healthline (Crohn's and Ulcerative Colitis): launched 2019 - Migraine Healthline: launched 2020 and an Apple App Store featured app - T2D Healthline (Type 2 Diabetes): launched 2020 - RA Healthline (Rheumatoid Arthritis): launched 2020 - PsA Healthline (Psoriatic Arthritis): launched 2021 These communities empower people with chronic conditions to live beyond their disease through peer support, compassion, support and knowledge. Using the app, members are connected to others living with their condition. They are able to share advice and inspiration with other members on a one-to-one basis or in group forum-style chats. Members also have access to news, lifestyle articles, and podcasts relevant to their condition. All of these features can be accessed via a personalized newsfeed where users can see the most popular and relevant elements from the app, including posts from Groups, recommended members, and recommended content.
Managed 3 products: Level Money - An app bringing simplification and clarity to personal finance: Wealth Pilot - An early stage product to aid in retirement planning Reference Implementation - A mobile reference app to allow new digital products to be developed more quickly through readily adaptable features
Advocate for the user experience. Responsibilities spanned product design, research and product marketing - Built the blueprint for a user-research test and learn culture, leading to quick turnaround time for comprehensive product feedback - Developed the personality, product voice and guidelines, allowing all team members to provide content updates - Designed and built customer engagement strategy, resulting in industry-leading open-rates - Reduced the cost of customer acquisition from ~$50 to ~$7 through improved messaging and ad design, as well as targeted advertising