Cavite, Calabarzon, Philippines
Learned details of types of treatments and procedures in order to answer questions from clients. Escorted clients to salon areas, treatment rooms and offices Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots. Consistently kept reception area clean and tidy and maintained presence at desk area. Achieved specified sales targets by promoting special treatments, additional services and products. Communicated with spa team members if clients canceled or changed appointment times. Listened closely to customer complaints and responded appropriately to issues. Developed relationships with guests to meet client needs and encourage repeat service. Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards. Introduced new beauty products to consumers by informing clients about use and benefits. Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports. Confirmed appointments, communicated with clients and updated client records. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Resolved customer problems and complaints. Collected and distributed messages to team members and managers to support open communication and high customer service. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Balanced employee availability, customer schedules and maximum load levels when scheduling appointments. Answered inquiries and resolved or escalated issues to management personnel for problem resolution. Routed incoming mail and messages to relevant personnel without delay. Manage payrolls and benefits.