Barcelona, Catalonia, Spain
Customer Success and Project Delivery professional with 10+ years of international experience leading client relationships, cross-functional initiatives, and operational improvement across Europe and LATAM. I help organizations improve retention, grow revenue, and deliver results by aligning stakeholders, managing expectations, and driving execution. ✔ Maintained 95%+ retention across Amazon, BNP Paribas, Volvo, and Factorial ✔ Grew portfolio revenue by 25% in 6 months through account expansion ✔ Increased lead generation by 45% via performance marketing ✔ Delivered 10+ L&D projects for Airbnb, Dyson, Harley-Davidson, New Balance, and Travelodge ✔ Scaled onboarding to 60+ employees/week at a 2,000-person multinational Core expertise: Customer Success · Project Delivery · Stakeholder Management · Account Management · Client Retention · Onboarding · Agile PM · Process Improvement · CRM (HubSpot & Salesforce) · KPI Management Languages: Portuguese (native) · English (fluent) · Spanish (fluent) Currently based in Barcelona and open to remote or hybrid opportunities in Customer Success, Account Management, or Project Coordination within international and tech-driven companies. Contact: [email protected]
End-to-end customer success and project management consulting for international clients across digital marketing and community research initiatives. • Delivered end-to-end account management for Aventurina Experience (LATAM), achieving 100% on-time delivery by building structured project tracking and weekly stakeholder reviews. • Improved client campaign performance by monitoring KPIs and reporting weekly across digital channels, enabling data-driven decisions that increased engagement visibility for client stakeholders. • Coordinated community-based research projects end-to-end, moderating participant engagement and maintaining quality standards to deliver actionable insights to client teams on time. • Built client-facing performance reports and strategic recommendations, translating data into decisions that supported business development and account retention.
Investment group managing a portfolio of 3 startup ventures across beverage and sports industries — REFIX, SAVG, and Big Wave Grand Prix. • Delivered simultaneous cross-functional projects across 3 portfolio startups (REFIX, SAVG, Big Wave Grand Prix) by designing project roadmaps, aligning stakeholders, and managing execution from kickoff to delivery, achieving on-time completion across all initiatives. • Increased marketplace visibility and sales performance for REFIX on Amazon by managing e-commerce operations, optimizing product listings, and monitoring sales KPIs, resulting in improved organic discoverability. • Improved operational efficiency across startup environments by redesigning workflows and standardizing execution processes, reducing operational bottlenecks and improving team scalability. • Supported business development and sponsorship strategy for Big Wave Grand Prix by coordinating cross-functional stakeholders and building commercial proposals for international partnerships.
International recruitment and talent solutions agency serving enterprise clients across Europe and LATAM markets. • Maintained 95%+ client retention across strategic accounts including Amazon, BNP Paribas, Volvo, and Factorial by implementing proactive success plans, regular business reviews, and structured escalation processes. • Grew portfolio revenue by 25% in 6 months by identifying expansion opportunities within existing accounts and executing targeted upselling and account growth initiatives. • Increased qualified lead generation by 45% by designing and executing performance marketing campaigns across LinkedIn Ads, Meta Ads, and SEO, directly improving pipeline quality and volume. • Ensured on-time delivery of recruitment projects aligned to client KPIs by coordinating recruitment, operations, and marketing teams around shared timelines and quality standards. • Strengthened long-term client partnerships by leading contract renewals and stakeholder negotiations across European and LATAM accounts, improving satisfaction scores and renewal rates.
Multinational contact center with 2,000+ employees, delivering learning and development and operational projects for global enterprise clients. • Delivered 10+ L&D projects for global clients including Airbnb, Dyson, Harley-Davidson, New Balance, Agilent, and Travelodge, coordinating HR, operations, and client stakeholders to meet shared timelines and quality objectives. • Scaled onboarding operations to 60+ new employees per week during peak hiring periods by redesigning onboarding workflows and coordinating cross-functional teams, improving time-to-productivity across cohorts. • Improved delivery efficiency and process consistency by implementing KPI tracking and continuous improvement initiatives across operational teams in a 2,000+ employee environment. • Ensured full compliance with FUNDAE training requirements by managing end-to-end documentation, reporting, and process adherence within regulated deadlines.
Marketing agency specialized in trade marketing and retail activation for global consumer electronics brands. • Increased in-store retail visibility by 30%+ for Samsung, Motorola, JBL, and Leroy Merlin by designing and executing trade marketing and retail activation campaigns across key retail channels. • Achieved 100% of sales targets by recruiting, leading, and coordinating a team of 20+ field promoters across multiple retail locations, managing performance, scheduling, and execution quality. • Improved campaign ROI by 15% by analyzing performance trends, identifying underperforming channels, and implementing targeted optimization initiatives across client accounts.