Stockholm, Stockholm County, Sweden
Mario is a Manager with experience as Product Owner, Service Owner, Global Maintenance Manager, Portfolio Manager, Global Change Manager, Project Manager and more. Mario's greatest ability is to coach and lead other co-workers to aim and strive towards a common goal and to see possibilities instead of obstacles. Service minded in its approach with strong ability to negotiate and resolve conflicts, the ability to manage user feedback (positive and negative) and excellent communication and interpersonal skills, to name a few. As Global Change Manager Mario have great experience in process-oriented IT organization with good ITIL expertise in Change management, as well as related ITIL processes such as Incident, Event, Issue, Configuration and Release Management. As the project manager have Mario several successful projects from different areas, migration and implementation projects, ServiceNow and within Microsoft System Center Configuration Manager (SCCM), Windows 7, and AD (Active Directory), web/intranet, to name a few. With many years of experience, Mario can very easily understand the issues and resolve them in an optimal way. Good judgement, stable and structured in his approach. Very good knowledge of both English and Swedish in speech and writing. Mario's strength is his very positive attitude and good communication skills and ability to work in teams as well as independently.
I have experience in continuity management, focusing on supporting the overall business continuity management process and ensuring the IT service provider's ability to deliver essential business continuity-related services. My approach encompasses both proactive and reactive measures, including contingency planning for rapid recovery in the event of unforeseen disasters that may impact information and communication technology services. In my role as an IT continuity manager, I have achieved several key objectives: • Offering valuable advice and assistance on continuity and recovery matters, providing guidance to stakeholders throughout the organization. • Developing and maintaining comprehensive plans for IT service continuity and recovery that align with broader business continuity strategies. This includes conducting regular business impact analysis, risk analysis, and management activities. • Implementing cost-effective measures to minimize expenses while maintaining the effectiveness of continuity mechanisms. • Ensuring the installation of suitable continuity mechanisms that meet or exceed agreed-upon targets for business continuity. • Conducting thorough analyses to assess the impact of changes on IT service continuity plans and making necessary adjustments. • Proactively identifying opportunities to enhance service availability and implementing measures accordingly. • Engaging in negotiation and contract management activities with suppliers to secure the necessary recovery capabilities. Through my professional approach to continuity management, I have successfully contributed to safeguarding IT services, mitigating potential disruptions, and maintaining operational resilience within organizations. My expertise in this area will be a valuable asset to any team or organization seeking to enhance their business continuity strategies and ensure seamless IT service delivery.
As a Product- & Epic Owner in the context of the SAFe framework, my primary responsibility is to support clients in achieving their development objectives while prioritizing the best interests of their customers. Drawing upon my extensive experience working with agile methodologies like SAFe, as well as my broad knowledge of information technology and project management, I am well-equipped to manage and mitigate any potential risks that may arise during the project lifecycle. I am also adept at overseeing the project budget and providing regular updates to both internal and external stakeholders via effective communication channels. Furthermore, my ability to adapt to changing workflows and prioritize tasks in line with the client's needs ensures that quality and requirements are always taken into careful consideration. Ultimately, my goal is to facilitate the client's success by delivering the best possible outcome for their customers.
As an IT Service Manager, I ensure efficient delivery of IT services, meeting user needs and aligning with organizational goals. I oversee the entire service delivery process, monitor incidents and changes, and maintain quality standards. Customer relations are vital, addressing inquiries, resolving issues, and fostering collaboration. I implement and improve IT service management processes, drive vendor management, and ensure service level agreements are met. As an IT Object Leader, I manage the development and delivery of specific IT objects. I define vision, establish priorities, and gather user requirements. I oversee testing, deployment, and stakeholder engagement to align with organizational objectives. Both roles require leadership, strategic thinking, and effective stakeholder management.
In my role as a Maintenance Manager and Portfolio Manager, my foremost responsibility is to ensure that our customers in the field of Industrial Maintenance have access to the appropriate IT solutions that can optimize their business value. This involves managing the contract with a prominent third-party supplier and serving as the primary liaison between the supplier and our valued customers. One of my key tasks is to establish a shared roadmap in collaboration with the business stakeholders, considering their evolving needs and requirements. By actively handling new demands, I drive the development and implementation of strategic roadmaps while ensuring the quality of deliverables. To facilitate efficient and effective project execution, I adopt an agile approach, enabling rapid adaptation to change circumstances and fostering continuous improvement. This enables me to remain responsive to the needs of end users within Scania worldwide, as I serve as their primary point of contact. My role places me in a challenging environment that offers ample opportunities for personal and professional growth. This includes honing my coordination and leadership skills, as well as staying abreast of the latest advancements in technology. By embracing these opportunities, I can consistently deliver outstanding results while contributing to the success of our organization and the satisfaction of our global customer base.
As a global project manager, the responsibilities entail overseeing the complete project life cycle, including the development of the business case, project planning, budgeting, staffing, stakeholder engagement, day-to-day activities, risk management, change management, and project closeout with handover. The project portfolio encompasses various types of projects, such as supply chain and logistics, GDPR compliance, IT infrastructure relocation to a new data center, and the implementation of pricing processes and systems. The purpose of these projects is to drive change and transformation in Scania IT by introducing a new way of working that prioritizes end-user/client experience, with an emphasis on simplicity. Specifically, the primary objective is to replace the current ordering and access-rights system with a more efficient and effective solution in ServiceNow, which will be implemented globally.
As a Maintenance Manager, I lead organizational changes within ITIL management and system tools. I focus on key areas such as Request Fulfilment, collaborative teamwork, Knowledge Reporting, and Change Management. With a driven and pragmatic approach, I strive to optimize maintenance and software development processes. By implementing ITIL practices, I ensure efficient handling of service requests, enhancing customer satisfaction. Collaboration is crucial as I work with teams to streamline the request process, from initiation to resolution. Additionally, I foster a knowledge-sharing culture, encouraging team members to document expertise for improved problem-solving. As a proactive manager, I drive positive change by prioritizing effective Change Management. I plan, communicate, and execute changes in a controlled manner, minimizing disruptions. Moreover, I oversee the maintenance and enhancement of software applications, ensuring a smooth development process that enhances system reliability. In summary, as a Maintenance Manager, my focus is on ITIL principles, collaborative teamwork, Knowledge Reporting, and Change Management. By optimizing maintenance and software development processes, I aim to deliver high-quality services and drive organizational success.
As a Change Manager, Project Manager, and Systems/Operation Manager, I am responsible for ensuring that all implemented changes, especially within the IT infrastructure, are approved and of high quality. In the project, it is important to proactively see the big picture and be responsible, committed, and customer-focused, which is a given for me. I am engaged and have a good aptitude for communicating about problems and solutions both at the business and technical levels. With many different interfaces internally and externally, it was important to communicate both orally and in writing and have social skills, which is a given. Specific skills for the project: • Conduct requirement meetings with clients (operational managers at customer sites). • Plan the implementation project and its requirements. • Accept deliveries from IT partners. • Work with the interface between the business and IT. • Keep the business components current and relevant. • Define stakeholder needs and requirements (SLA). • Change Management, License Management, Release Management, and ITIL. • Support and act as a sounding board for clients and IT. • Document and visualize requirements using sketches, prototypes, and use cases. • Manage incidents and problems in production. • Ensure that the system documentation exists and is up to date. • Monitor trends for services in production. • Act as the client and define requirements for the technical management activities for the system. • Identify and manage risks linked to the system. • Represent the system department towards IT operators and external suppliers. • Identify and escalate any SLA, budget, and risk impact to the system about the ordered change. • Responsible for actively cooperating with other system operators to continuously improve the IT area. With my comprehensive skill set and dedication, I am well-equipped to facilitate successful project outcomes, maintaining a focus on customer satisfaction and delivering high-quality results.