Page, Arizona, United States
Hello & thanks for visiting my LinkedIn profile! What makes me stand out is my two decades of expertise in the luxury hospitality industry, I have dedicated my career to mastering the art of 5-Star service under Forbes standards. My journey has been fueled by a passion for excellence and a commitment to creating unforgettable experiences. Professional Snapshot As an operational management leader, I specialize in elevating service standards and enhancing guest satisfaction in some of the most prestigious environments across the globe. Here’s a glance at what I bring to the table: • Leadership: Known for empowering teams and fostering a culture of trust and growth, resulting in highly efficient and motivated staff. • Innovation: Proven success in conceptualizing and executing strategies that enhance brand identity and drive substantial business growth. • Expertise: Deep understanding of financial strategies and luxury market dynamics, ensuring sustainable revenue streams and superior market positioning. My Approach My operational philosophy centers on passion, empowerment, and innovation. By integrating rigorous Forbes 5-Star standards with a keen focus on diversity and inclusion, I strive to deliver service excellence while also nurturing a positive work environment that respects cultural differences and promotes personal growth. Highlights of My Career • Spearheaded multiple strategic partnerships that significantly increased brand visibility and community engagement. • Developed comprehensive financial and investment strategies that consistently maximized profitability and enhanced operational efficiency. • Mentored a diverse range of emerging leaders, instilling a deep-seated commitment to luxury service and operational excellence. Areas of Expertise • Luxury Hospitality Leadership | Forbes 5-Star Training | Operational Efficiency • Financial Strategy | Team Building | Brand Development • Crisis Management | Project Management | Culinary Excellence Looking Forward I am continually inspired by the opportunity to innovate and lead in the luxury hospitality sector. Let’s connect and explore how we can create exceptional experiences together or share insights into the ever-evolving world of luxury service.
In my current role at Aspen Club, I spearhead project development for a world-class Private Membership Club and Well-Being Resort, ensuring synergy between construction, architecture, and design teams. I implemented advanced security and technology protocols to safeguard our elite clientele’s confidentiality. My strategic financial acumen aids in presenting actionable recommendations to the Board, alongside fostering community ties and scouting for potential acquisitions to bolster our employee housing and retail ventures. My efforts in drafting and refining legal frameworks have been pivotal in enhancing member engagement and compliance. Key Achievements: • Developed the foundational Branding and Identity, uniquely positioning the club in the luxury market. • Designed comprehensive membership tier structures, enhancing pre-sale diversity and inclusivity. • Successfully forecasted revenues anticipated to exceed $100M, establishing the club as a front-runner in luxury hospitality. • Forged key strategic partnerships, significantly enhancing our value proposition and member experiences. • Authored a meticulous 10-year investment model, showcasing our commitment to long-term financial robustness and strategic foresight.
As General Manager, I led all aspects of operations for a 131-room luxury hotel, focusing on delivering exceptional service standards. My leadership was instrumental in conducting market analysis and spearheading repositioning strategies that enhanced our competitive edge among top-tier luxury hotels. Notably, I implemented Forbes 5-Star standard training and operational protocols, significantly uplifting our service quality. Key Achievements: • Streamlined operations during the COVID-19 pandemic, ensuring rapid rehiring and sustained market leadership. • Improved EBITDA from 10.8% to 16.5% year-over-year pre-COVID, showcasing my acute financial and operational leadership. • Maintained a robust $39M revenue stream pre-COVID, with notable contributions from innovative Food and Beverage offerings. • Exceeded established luxury competitors in performance metrics, affirming our superior positioning and strategic rate management.
September 2017-August 2018