Mexico City, Mexico
Senior Executive | AI & Data Analytics | Telecommunications | Strategy & Operations As a Technology and Product Leader with over 20 years of experience, my career has been defined by a unique ability: serving as a strategic bridge between complex engineering and high-level business goals. I have had the privilege of building my career within global Fortune 500 organizations, including Verizon, Walmart Global Tech, and Samsung Networks, where I have led digital transformations that generate measurable impact.Bridging Technical Innovation with Strategic Business Growth. As a Technology & Product Leader with 20+ years of enterprise experience, I specialize in architecting scalable infrastructure, managing cloud ecosystems, and operationalizing Artificial Intelligence to eliminate friction and drive revenue. Having scaled tech delivery at Verizon, Walmart, and Samsung, my value proposition lies in a unique dual lens: the rigorous discipline of an Electronics Engineer combined with the commercial and financial acumen of an MBA. What I bring to the table: AI & Cloud Delivery: Experience moving models from prototype to production (from AI-driven logistics infrastructure to transitioning 3,000+ virtualized servers). Data-Informed Optimization: Expert in leveraging Power BI, Tableau, and Machine Learning to reduce service failure rates (e.g., achieving an operational drop from 35% to 7% at Verizon). Enterprise Governance: Seasoned leader in cross-functional collaboration, technical pre-sales, vendor management, and strict SLA compliance under Agile/ITIL frameworks. I thrive in high-velocity environments where I can act as the primary liaison between engineering teams and C-level executives to deliver measurable ROI. Let's connect!
Define the scope, objectives, and roadmap for complex programs to align them with the organization's goals. Monitor timelines and budgets, and manage risks to ensure efficient, on-time, and error-free deliveries. Facilitate communication between technical and management teams, guaranteeing the quality of deliverables and client satisfaction. • Developed the QA method and establish the KPI in customer service in call centers, from a 35% failure rate to 7% effectiveness. Topic: Resolution of issues.
Implement and configure the product to work seamlessly with the existing infrastructure and tools. That responsibilities included acting as the final escalation point to correct complex architectural flaws, bugs, and performance issues in Azure, Debian, VmWare, Nutanix platforms. Point of contact between development and the client, transforming technical feedback into improvements and explaining complex capabilities to stakeholders. • Collaborated in the contracting of administrative services for the execution of daily activities, support, war rooms, emergencies, and upgrades (P1 – Critical < 10-20 min < 2 hours P2 - High Severe < 45 Min < 8 hours. • Planed the implementation of the migration from physical servers to virtual servers, prioritizing functionality, scalability, and the replacement of applications that had not evolved to meet new business needs. Of a total of 5,000 servers, 3,000 were implemented. • Planned the IT infrastructure for the first AI project in logistics and replenishment with robots programmed for distribution centers (CEDIS).
Define the vision, aesthetics, and technical specifications of the hardware based on market and user needs. Estimate the product lifecycle at AT&T, ALTAN Networks, America Movil. Lead from new product introduction (NPI) to end-of life (EOL), ensuring accurate designs to avoid costly errors. Managed the bill of materials (BOM), the supply chain, and the profit and loss statement (P&L) to ensure healthy margins. • Designed the homologation plan for the eNodebs, which would provide 5G coverage to areas with difficult terrain in cities across Mexico. Gather the client's (AT&T) requirements, present them to the developers, and plan the deployment of upgrades on-site, acting as Project Manager. Developed the homologation protocols, perform them in the client's lab, take notes, and make corrections as needed (Less 1 week).
End-to-End Service Delivery & Customer Success: Led the complete service lifecycle from sales transition to final implementation, ensuring strict SLA compliance and maintaining an outstanding 99.998% KPI availability rate. Financial & P&L Leadership: Held full responsibility for Profit and Loss (P&L), effectively overseeing project budgets and operating costs, while consistently meeting critical billing milestones. Business-to-Technical Alignment: Translated complex business requirements into actionable technical execution strategies, actively managing client expectations for top-tier telecom accounts including AT&T, Telcel, and America Movil. Technical Cross-Functional Coordination: Directed software development tracking and coordinated AT&T's Subscriber Database (HLR) , streamlining issue resolution across PGW, SSGW, and DIGW network elements.
Leader of technical equipment of approvals mobiles (3G,4G, LTE, IoT, VoLTE) with operators (Telcel, América Movil, AT&T and Telefónica Movil de México. Identification and resolution of problems in the implementation of the homologation process and projects such as IOT, Business Analyst, Management of the Application and Connectivity stage (IoT), for the creation of the product for cellular clients such as Telcel, AT & T, Telefónica México. • Reduced of time in the pre-homologation process, with 35% less than other brands in the market. Participation in special projects with operators such as VoLTE with América Movil, AT & T in Mexico and LATAM.