Pensacola, Florida, United States
Hello! My name is Mario Montano III and acquired my Bachelor's of Science in Management with Business Economics at The University of California Merced. I graduated in December of 2022, and I have maintained a high GPA at all the institutions I have had the opportunity to studied under, graduating with a 3.595 at UC Merced. I worked for UC Merced in their Lock and Access department as well as their Fire and Life Safety sector in tandem with my studies. In both areas it was important to remember the amount of trust the UC puts in my hands to protect everyone on campus with my actions. My work experience includes hospitality skills learned and honed with they Hyatt in Pensacola, as well as sales, audit, billing and accounting practices consistent with their standards. In this role I was promoted three times within three months. All of which can be found in my Resume and Curriculum Vitae upon request. As you can tell I take responsibility, and accountability, easily and gladly. We always manage to have fun in the locations I work when we can, as I belive that these types of activities with coworkers increase our strength as a unit and always lightens the moral. Thank you!
In this role I was promoted three times within three months. Able to properly make a reservation for incoming and upcoming guests, as well as adjust in any way necessary using Opera and/or College advantage. Creates a memorable experience for guests in the areas of: Check guests in and out with the proper hotel guidelines and procedures, provide concierge to all guest, drive a shuttle, clean guestrooms, serve alcohol within proper regulations, maintain cleanliness of all working areas; Ensuring guests leave with a good impression and poses the desire to return. Processes all end of day paperwork and financial documentation for management. Sales Coordination included various billing techniques for airlines and groups, setup for meetings in all facets of the cycle, large scalef reservation maintenance. Arranged and coordinated group guest rooms, catering services, and banquet reservations for three meeting room facilities. Loaded block room lists for high volume contract airline accounts; averaging 1,200 airline rooms per month. Developed sales proposals and contracts for meetings, weddings, group events and rooms. Made a lateral move to the front office to better assist the company. Trained 7 employees including my replacement and supervised for all 3 shifts.
Inspecting required fire extinguishers within jurisdiction every month for any faults and reporting said faults to the supervisor before replacing faulty fire extinguisher with new one. If fire extinguisher is found to not be faulty or is a replacement, signing the fire marshal tag certifies the fire extinguisher is in working order. Clear and precise communication, written and orally, with students, staff, and faculty ensuring proper understanding and prioritizing of work requested. Maintaining a consistently positive attitude and the ability to have a calm demeanor in high stressful/emergency situations. Office duties include; organizing the shop/general cleaning; organizing loose and misc. keys, filing them back int the appropriate cabinet space; inventory keys/cores, making sure all new building keys/cores are accounted for, additionally confirm cores are correctly pinned by checking with key hierarchy; stamp keys, in numerical order with appropriate serialization; assist Locksmith in turning over building and installing permanent cores; utilizing electronic software WebTMA to create keys, issue keys, return keys, assign to cabinet. Other duties include; making photocopies; scanning; typing correspondence; special projects, running errands on campus and other duties as needed. Data entry and generating reports using UC Merced's Facilities Work Order System (CMMS). Experience in Outlook, Microsoft Excel and Word.