Berlin, Berlin, Germany
With a 17-year career spanning the automotive, hospitality, and technology industries, I am a seasoned leader in business development, customer service, and operations. At OCC Oldies & Classic Car GmbH, I led a comprehensive operational overhaul, significantly boosting revenue through digital transformations and process improvements. In my roles at Blacklane GmbH, I managed diverse aspects ranging from VIP transportation coordination for high-profile events to leading business development initiatives and overseeing partnership management. My experience with United Limousines AG further showcases my expertise in dispatching and event logistics. My tenure in the military, including service with NATO, has honed my skills in cross-cultural communication and adaptability. I am adept with various digital and technological tools, ready to contribute to a dynamic environment that values strategic growth and operational efficiency.
Founding and Leading OCC Oldies & Classic Car GmbH Established and led OCC Oldies & Classic Car GmbH; successfully acquired OCC Oldies & Classic Cars - Volker Warnst. Executed key process improvements contributing to a comprehensive renewal of the company structure. Focused on optimizing procedures to enhance efficiency and drive company growth. Key Responsibilities and Achievements: Extensive experience in product management, particularly in enhancing user experience. Responsible for developing and designing an online booking system with various APIs, and planning and implementing applications for Android and iOS. Implemented new methods and systems that increased process efficiency, shortened processing times, and made the business model more agile and effective.
Successful Leadership in VIP Event Services and Chauffeur Services Led VIP event services and chauffeur services both domestically and internationally for high-profile clients, including the President of Mexico and his delegation at the G20 Summit in Hamburg, as well as leading organizations such as Mercedes Benz, Gazprom, and Hugo Boss.
• Head of 4 supervisors and a team of ~50 employees incl. payroll • Planning and organization of retreats, events, workshops for major NGOs and local organizations • Procurement • Accounting • Financial reports to owners • General Administration
• Established and broadened new business channels for Blacklane • Creation of a new team from scratch to cater to those new business channels • Team lead with training experience in Business Development, customer service, sales and system tools • Full circle support from 1st contact management to customised solution building and onboarding into Blacklane environment, as well as first point of contact for all major distributors • Development of existing business relations of key partnerships with major global distribution partners (including key players in the travel, aviation and transport industry) • Involvement and assistance in the product management for corporate customer solutions Operational lead in major deals with multinational companies within the travel industry
• Regional Fleet and Affiliate Management • Worldwide acquisition of local service providers Launch management and project lead new markets and cities