Naples, Florida, United States
Dynamic IT leader with 20+ years spearheading digital transformations in high-growth retail sectors. Excelled in optimizing ERP/POS ecosystems, bolstering cybersecurity (PCI, SOX, HITRUST, SOC2), and scaling infrastructure to fuel multimillion-dollar revenue surges. Proven track record of slashing costs, boosting efficiency, and leading cross-functional teams to deliver mission-critical projects on time and under budget. Core Competencies · Strategic IT Governance & Digital Innovation · ERP & POS Mastery (NetSuite, Dynamics 365, SAP) · Cybersecurity & Compliance Expertise (PCI, SOX, HITRUST, SOC2) · Infrastructure Scaling (VMware, Azure, Cisco) · Vendor Negotiation & Procurement Optimization · ITIL-Driven Service Management | SLA Achievement Fluent in Portuguese
Propelled IT infrastructure scaling during explosive growth phase, expanding from ~60 showrooms and $76M revenue in 2017 to 257 showrooms and $700M peak revenue in 2024—a 9x revenue surge and 4x location increase. Transformed ERP/POS landscapes (NetSuite, SCIS, Predict Spring), delivering updates that boosted system uptime to 99.9% and supported 30%+ annual revenue growth in peak years (e.g., 2022: 30.7% YoY). Directed hardware rollouts across 200+ retail sites, optimizing networks with Cisco and VMware to reduce downtime by 25% and enhance omni-channel sales efficiency. Led 10 direct reports and vendor ecosystems (Verizon, CDW, Dell), enforcing ITIL processes via Jira to achieve 95% SLA compliance, while negotiating ISP contracts that saved $500K annually.
Orchestrated Epicor-to-SAP migration for North American operations, one of the largest retail implementations, streamlining BI reporting with Stealth3000 and cutting data processing times by 40%. Managed P&L for multimillion-dollar IT budgets, aligning with global parent company to support $2.1B enterprise-wide revenue in 2015 amid 400+ global stores. Supervised 6 technicians and outsourced teams, rolling out software/hardware for high-end retail, capturing enhancements that improved inventory accuracy by 30%. Established MBOs and IT procedures, ensuring 98% SLA adherence via helpdesk ticketing and vendor management.
Fueled U.S. systems amid 37% global retail sales growth from $454M in 2010 to $623M in 2011, integrating POS, iPad, and VoIP to support ultra-luxury expansions. Optimized data/voice services with MPLS & EOC networks, enhancing connectivity across retail sites and reducing latency by 35%. Managed budgets and timelines for new location openings, collaborating with architects/vendors to deliver projects 15% under budget. Directed in-house and 3rd-party support, maintaining 99% uptime for ERP reporting and disaster recovery systems.