Spain
Passionate about establishing, developing, building relationships in order to deliver and enhance the maximum value of someone’s investment through improving efficiency across the parties involved.
Driving magnetic resonance imaging (MRI) accessibility through advanced clinical AI, creating a paradigm shift in how medical imaging is conducted and interpreted. By developing sophisticated AI algorithms making autonomous MRI possible, we aim to enhance diagnostic accuracy, improve patient outcomes, and alleviate the burden on healthcare professionals. Our solutions are designed to complement their expertise, offering advanced tools that enhance decision-making and support the delivery of the highest standard of care.
Acting as a trusted advisor and the primary advocate for oncology centers, ensuring they maximize the value of Elekta’s hardware and software solutions. My mission is to foster long-term partnerships, improve clinical workflows, and drive adoption of digital health interventions to improve patient outcomes.
Accelerating the expansion and adoption of AI-powered oncology monitoring. Aligning Kaiku Health's digital interventions with partner strategies to enhance patient care quality and operational efficiency. Bridging the gap between advanced data science and real-world clinical practice.
Contributed to offer business and strategy solutions, development and maintenance of technological applications, and outsourcing services Promoted succesful SAP implementations and minimized risks by assessing internal teams on best practices as Service Partner Improved team efficiency and maximized performance by implementing processes, new methodologies and collaborating tools in cross functional teams to minimize team efforts Supervised activities related to Onboarding, Analysis, Design & Configuration, Deployment and Support activities Planned and tracked field of activity, documenting planning progress and ETC. Ensure sucessful project management acting as processes matter expert and SAP partner point of contact Helped on business management to generate repeat business by designing proposals that address customer's needs.
Helped to ensure that strong customer relationship teams are built, grown, and established, responsible for bridging the gap between field sales and customer-facing teams. Increased client's satisfaction working closely with Customer Success Department by monitoring and assisting clients needs, following up with the appropriate strategy. Primary point of contact of a defined client portfolio, 20-30 leading sector corporations, acting as escalation point of contact. Drive, involved and coordinated SAP internal teams to obtain the expected results Engaged customer initiating the implementation process, introducing Implementation methodology, collecting and consolidating initial key requirements to ensure a successful deployment Coordinated client’s interaction with appropriate stakeholders internally and externally, Identifying, communicating, solving potential barriers to successful implementation. Contributed to increase revenue by initiating implementations according to Sales Management and Service Delivery Department guidelines.
Diagnosed and resolved advanced issues, recommending configuration changes and providing solutions that improve the customer's quality of service Reduced workload of escalations and maintained their timely feedback to management Provided outstanding customer service wich leads to Service Coordinator promotion Contributed to improve knowledge documentation database
Solutions consultancy and issues resolution across variety of IT platforms to minimize the impact of IT changes on business Ensured consistency and thoroughness in training materials and documentation, and conducted internal training Promoted to Trainer