Marino Umaña

Country Manager & Head of Customer Experience – Costa Rica

San José, San Jose, Costa Rica

About

I am a Lead Software Developer with management experience on technology projects. Been working as a Consultant for a new implementation, big projects that involve a timeline (budget), analysis, design, built, system testing, and production release. My experience is based on databases with high knowledge in SAP Hana, Oracle, SQL Server, MySQL, Excel, VBA, I also have high knowledge and experience with business intelligence like SSRS, SSIS, SSAS, and development with PHP, HTML, CSS, JavaScript, Python and .NET.

Experience

  • Country Manager & Head of Customer Experience – Costa Rica at Fullcast
    Feb 2026 - Present · 6 mos

  • Senior Manager Customer Operations at Forma.ai
    Oct 2024 - Feb 2026 · 1 yr 5 mos

  • Canidium (Full-time · 8 yrs 8 mos)
    • Team Lead & Lead Consultant
      Jun 2021 - Oct 2024 · 3 yrs 5 mos

      • Structuring and implementation of software projects. • Coordination of tasks and requirements for software deployment • Develop and implement plans configurations sales incentives and sales productivity controls concerning the requirements of software implementation projects of enterprise customers. • Integrate software packages systems and enterprise data sources as required by the projects implementation of enterprise customers. This using tools for this purpose as well as specialized languages. • Working together with business area is aspects of project implementation, including mapping data, workflow construction, design and implementation. see less

    • Lead Consultant
      Jan 2021 - Oct 2024 · 3 yrs 10 mos

      • Structuring and implementation of software projects. • Coordination of tasks and requirements for software deployment • Develop and implement plans configurations sales incentives and sales productivity controls concerning the requirements of software implementation projects of enterprise customers. • Integrate software packages systems and enterprise data sources as required by the projects implementation of enterprise customers. This using tools for this purpose as well as specialized languages. • Working together with business area is aspects of project implementation, including mapping data, workflow construction, design and implementation. see less

    • Senior Consultant
      Mar 2016 - Jan 2021 · 4 yrs 11 mos

      • Structuring and implementation of software projects. • Coordination of tasks and requirements for software deployment • Develop and implement plans configurations sales incentives and sales productivity controls concerning the requirements of software implementation projects of enterprise customers. • Integrate software packages systems and enterprise data sources as required by the projects implementation of enterprise customers. This using tools for this purpose as well as specialized languages. • Working together with business area is aspects of project implementation, including mapping data, workflow construction, design and implementation.

  • Software Developer at Stewart Lender Services
    Mar 2015 - Feb 2016 · 1 yr

    • Work with projects using SSRS and SSIS using the waterfall model. • Create complex Store Procedures for application support needs using SQL Server 2008 and 2012. • Create Software needs using MySQL and PHP for Bank of America (Stewart Client) • Scrum every morning for project advance.

  • Telefónica (Lindora)
    • RF Engineer Team Lead & Developer
      Jul 2013 - Nov 2014 · 1 yr 5 mos

      • Coordinate the Drive test Subcontractors, motivate the teams to ensure the best quality. • Training for all members of Subcontractor for drive test analysis (Probe, Assistance) • Web tools creator using PHP, Mysql, PHPmyAdmin and SQL Server 2012 • Database manager

    • Telecommunications Engineer Consultant
      Mar 2012 - Jul 2013 · 1 yr 5 mos

      • Middle Point between Engineers at core network or SUTEL and the legal department of Telefonica. • Drive Test Support for legal department with the engineers at Core. • RTWP Analysis with M2000 • Coordinate meeting and progress with SUTEL • Mysql, Linux and Visual Basic language • Network Optimization 3G and 2G