Belgrade, Serbia
•Monitoring IHG Rewards Club standards performance •Managing enrollment programs •Ensuring all Front Desk and new colleagues complete IHG Rewards Club training •Ensuring consistent delivery of IHG Rewards Club member benefits at the hotel
• Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Provide guests with room keys • Take reservations over the telephone, through emails and in person • Refer guests to appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Provide guests with directions around the hotel • Contact housekeeping and maintenance departments when a problem is reported