Greater Toronto Area, Canada
Business Intelligence and Analytics professional with a Bachelor of Commerce in Business Technology Management. With a creative approach to problem-solving and data storytelling, I specialize in transforming information into insights that drive strategic decisions and optimize business performance. Curious, innovative, and results-driven, I enhance operational efficiency by designing intuitive visualizations and analytical solutions that make data meaningful and accessible for decision-makers. I am always exploring new ways to connect people with data and bridge the gap between business and technology. Let’s connect!
Led the implementation of a new Infor Public Sector solution for front-line staff by collaborating with cross-functional project teams, designing process maps in Visio, configuring and testing system enhancements, delivering user training, and providing ongoing technical support to improve data collection, streamline workflows, and support real-time operational decision-making.
Led data-driven operational improvements by building interactive Power BI and ArcGIS dashboards, launching a new proactive enforcement initiative with ~$1M projected revenue, developing a Rental Standards audit management solution in Survey123, and optimizing Parking Enforcement reporting through requirements gathering, process documentation, and data transformation.
Led lifeguard teams and program operations by driving staff development through training sessions and collaborative lesson planning, enforcing safe and effective teaching practices, proactively managing major and minor emergencies, enhancing program quality, and fostering an engaging, skill-building culture that supported both staff growth and participant success.
Led a cross-functional team to analyze business strategies and operational processes, design and implement an IT solution, and document complex workflows while managing timelines, engaging stakeholders, and driving project momentum to deliver the solution ahead of schedule through effective virtual collaboration and technical expertise.