Dublin, County Dublin, Ireland
A well-motivated, hardworking, considerate person with a wealth of practical skills and experience of dealing with complete duties assigned by quality managers, such as implementing quality control policies, rating suppliers, identifying faults throughout the production process, and adhering to legislation requirements. I can work on my initiative, as well as part of a team also I can work well under pressure and meet deadlines.
Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties. Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned. Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties. Foster and develop good relations with both existing and potential customers to ensure retention and growth. Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance. Develop in depth knowledge of all aspects of the role to ensure full ownership. Deal with all customer phone sales and/or customer queries. Establish a good working relationship with the Road Logistics department and its customers. Ensure that all tariffs are kept up to date on the system. Maintaining and/or implementing good working practices and procedures to ensure that the department run efficiently and with professionalism. Proactive participation and adherence to the company QSHE system. Delivering excellence in quality and customer service every time. Managing your performance via Key Performance Indicators as discussed with your manager. Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service. Promote KN positively with customers through high quality of work, excellent communication, pro-active approach and positive attitude. Supporting other operations by having flexibility around working in different locations. Respond to all queries a timely manner with accurate and complete information.
• Answering customer queries, providing information, taking and processing orders and addressing complaints • Answering phone calls and calling customers and vendors to follow up on appointments and deliveries • Compiling, maintaining and updating company records • Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies • Compiling and maintaining records of office business transactions • Operating office equipment including printers, copiers, fax machines and multimedia instruments • Liaising with other departments when required. • Booking Hauliers to collect and deliver loads • Follow up to ensure correct product and quantities are collected and delivered • Updating the business systems on the order status and details • Ensure all customer orders are delivered according to customer charter and promise • Ensure all non-conformance logistics and delivery issues are resolved in a timely manner • Work with the inventory team to ensure stock accuracy is maintained • Manage the processing of invoicing on the system in an accurate manner • Verify discrepancies and reconcile at month-end
• Ensure the consistent quality of vehicles both inside and outside • Be aware of all requirements for vehicles during the day • Deliver vehicles to customers and other locations • Responsible for own health and safety and that of other work colleagues
• Complete office administration and ensure compliance with policies and procedures • Produce digital copies of documents for retention purposes • Organize scanned documents on various local, network and cloud storage devices
• Ensure the consistent quality of vehicles both inside and outside • Be aware of all requirements for vehicles during the day • Deliver vehicles to customers and other locations • Responsible for own health and safety and that of other work colleagues