Italy
-strategia e sviluppo dinamiche drive to store -sviluppo strumenti loyalty fidelizzanti: Piattaforma fidelity, meccaniche CRM -loyalty data analysis -co-marketing -Strategia e sviluppo strumenti di valutazione kpi media: couponing, vouchering. -uso di sistemi CRM salesforce e Mapp -realizzazione grafica newsletter,html e gestione piano mensile -sviluppo strumenti di data collect -gestione sistema di ticketing -gestione fornitori
Helped customers complete purchases, locate items and join reward programs. • Greeted customers and helped with product questions, selections and purchases. • Maintained clean sales floor and straightened and faced merchandise. • Stocked merchandise, clearly labeling items, and arranging according to size or color. • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. • Offered each customer top-notch, personal service to boost sales and customer satisfaction • Answered questions about store policies and addressed customer concerns. • Used POS system to process sales, returns, online orders and gift card activations. • Organized store merchandise racks and displays to promote and maintain visually appealing environments. Informed customers of current store promotions to encourage additional sales purchases. • Balanced and organized cash register by handling cash, counting change and storing coupons. • Issued receipts and processed refunds, credits or exchanges. • Folded and arranged merchandise in attractive displays to drive sales.
Collaborated with team members to help expand marketing channels. • Responded to email and social media messages according to prescribed policies. • Took detailed notes of progress, processes and industry details to better understand marketing and company protocols. • Worked with vendors to complete projects according to schedule and specifications. • management and loading of products on the website with the use of Photoshop