Niedernberg, Bavaria, Germany
Driving Customer Success & Operational Excellence Across International Markets Accomplished Service Manager with extensive experience overseeing service operations across Europe. Skilled in leading multicultural teams, optimizing service delivery, and ensuring customer satisfaction in dynamic, fast-paced environments. Proven ability to implement standardized processes, manage cross-border projects, and foster strong client relationships. Passionate about leveraging data-driven insights to drive continuous improvement and support business growth.
As the Health and Safety Manager at Nikon Metrology, I was responsible for overseeing all Health, Safety, and Environmental (HSE) projects in Germany. My role included leading committee meetings, organizing employee training sessions, and managing relationships with external stakeholders. Through the implementation of proactive safety measures, I achieved a 20% reduction in workplace incidents, demonstrating strong project management and communication skills within a hybrid work environment.
As an accomplished professional, I excel in providing high-level Executive Support and driving organizational effectiveness. My expertise spans Business Relationship Management, Business Strategy, and Project Management, ensuring seamless operations and successful outcomes in fast-paced, B2B environments. I am skilled in Data Analysis, CRM, Navision, Infor LN and Risk Management, leveraging these strengths to support decision-making and foster strong client partnerships. With a keen eye for optimizing Operations Processes and Business Process Management, I prioritize efficiency and results. My strong Time Management and Calendaring abilities enable me to manage competing priorities and deliver on complex projects with precision.
In my role as a Member of the Board at Josef Platz Stiftung, I oversaw foundation activities including luxury car brand sales, Coca-Cola drink production, and EU insurance partnerships. I led sales and marketing projects, providing executive support to the board director, resulting in revenue growth and successful project management.
I served as the Management Assistant at Auto - Industrie GmbH in Germany, where I managed channel distribution for luxury automotive in South West Germany. My role involved overseeing the Head Office for all Sales Suppliers in the region, implementing strategic sales initiatives to increase revenue, and developing strong relationships with key stakeholders to drive business growth.