Denver, Colorado, United States
I strategize, design and implement scalable enablement programs that empower global Sales and Post-Sales teams to achieve company goals while developing crucial skills and knowledge. At Amplitude, I lead a team of program managers in driving enablement for our products, sales tools and processes, and onboarding. We specialize in leveraging AI, developing repeatable and measurable models, and creating engaging experiences that work. My approach integrates strategic planning, blended learning methodologies, and strong alignment with GTM leaders to ensure measurable outcomes and enhanced team performance. My work is driven by a passion for helping the people around me and achieving visible wins. I leverage my strategic planning skills and expertise in blended learning to address performance gaps, develop competencies, and support change management. With a foundation in storytelling, adoption strategies, relationship management, and public speaking - I commit to creating engaging and effective enablement solutions that drive impact
Led a team of program managers in planning, designing and delivering enablement programs supporting global Sales and Success teams. My team owned product enablement, GTM onboarding, content management via Highspot and Spekit, quarterly readiness trainings, tools & systems enablement, and AI literacy and up-leveling. Strong partnerships were built with leaders across the business to ensure high levels of excellence in our gap analysis and program designs. Major projects included the build and launch of an in-person global capstone onboarding program aligned to the Challenger sales methodology, the evaluation and implementation of Spekit, and the creation of a company-wide AI enablement program.
Led global Customer Success Enablement. Strategized with GTM Operations and Leadership to prioritize, build, and deliver enablement that supported our evolving GTM Model while up-leveling the teams across competencies. Built and managed a scalable, global CSM onboarding program. Developed and delivered trainings, resources, and support for the ongoing roll out and development of Gainsight to a global team of Enterprise and Emerging Enterprise CSMs. Specialized in Value Selling, Success Planning, process development, and on-demand learning strategies.
Built and facilitated global CSM onboarding, a blended learning program utilizing live sessions, activities, self-paced eLearning, and a variety of assessments. Designed, authored content, and led the project to implement our global CSM Product Readiness Program. Partnered with leadership to develop ongoing CSM enablement programs around new Zoom product offering & CSM processes. Collaborated with teammates to build and improve Enablement processes and strategies.
Onboarded over 100 Zoom customers during the height of the pandemic, developing customized training plans and personally delivering over 200 live trainings to customers in the Commercial, Majors, Strategic, Education, and Healthcare space. Managed ongoing customer health & product adoption and sponsored feature requests & escalations. Provided high-touch customer engagements. Wrote internal success plays.
Supported SMB customers in the services industry in configuring their business's sales cycles, project management, billing, and ticketing systems within our highly-customizable cloud-based CRM. Managed customer renewals, sold services, and ensured customer objectives were achieved in our software. Designed and developed CSM processes and procedures within our product including an NPS engagement strategy.
Built customer loyalty by developing high-touch customer relationships and offering excellent support and guidance to customers in the insurance agency space looking to leverage Vertafore's full suite of products to achieve their business outcomes. With a commitment to the customer's success and contract retention, wrote & sponsored the delivery of executive save plays, qualified customers for billing & support escalations, maintained excellent customer records and stories within our CRM, and partnered across teams to deliver services.
Executed sales contracts by deploying customer purchases within 20+ software platforms while effectively analyzing and communicating billing and provisioning discrepancies, enforcing internal process guidelines, and providing quoting support and follow up to the sales team.