Nashville Metropolitan Area
From Ohio to Tennessee, I'm a business professional with over 20 plus years of experience in customer service in the Retail Management field and Banking Management field within the Consumer Advocacy division in Home Mortgage. I am currently working as acting CEO for an Events Entertainment Company which includes booking and managing a clientele portfolio, handling social media marketing and much more.
Prepare and pack meals for clients based on meal plans provided by a nutritionist and/or fitness trainer expert.
Create and maintain a favorable public image for the organization represented. Responsible for managing clientele database along with handling all communication via email and/or telephone to ensure the highest quality of service. Handle writing and editing of documentation including social media posts for the company. Five Stars Entertainment is an entertainment company that provides many services for all occasions including DJs , photography, photo booth, equipment rental services and so much more.
I currently manage operations for LED Music LLC for the Dove Award winning band, Light Ends Darkness. I help to oversee all aspects of the business, including but not limited to, event organization, cash handling, merchandise sales, setup, etc. Light Ends Darkness tours all over the United States while performing in several types of venues including churches, schools, clubs, etc. They also participate in private events as well. For more information on Light Ends Darkness please go to www.lightendsdarkness.com.
I was the Department Manager for the Consumer Advocacy Center at U.S. Bank Home Mortgage. I managed a team of 50+ individuals located in Bedford, Ohio, Owensboro, Kentucky and Irvine, California. We handled complaints and/or inquiries that came from defaulted mortgagors, agencies and/or third parties. We researched the complaint/inquiry and provided a formal written response, according to regulated guidelines, to the consumer, agency and/or third party. Experience includes: Leadership and People Management Project Management Loss Mitigation Foreclosure Bankruptcy Mediations Litigated/Non-Litigated Trials Customer Service FHA/Freddie Mac/Fannie Mae knowledge Community Outreaches Prior to becoming the Consumer Advocacy Manager, I was the manager of the Loss Mitigation (Default Resolution) and the Foreclosure Trial teams and managed 80+ employees in three states. The goal of these teams was to work out home retention or liquidation options for borrowers who were in default. Mediations over the phone and in person were key in this position and attending trials on behalf of the bank. I was also the Co-Coordinator for the Borrower Outreach Team. I was responsible for setting up workshops all over the United States to allow borrowers an opportunity to meet with us in person in order to save their homes. We worked with various third party non profit organizations to set these up. I also handled all marketing and promotion that went with each workshop.