United States
Program Manager with over 20 years of experience in the computer software, hardware, and services sectors, I excel at driving operational excellence and developing impactful channel partner relationships. I effectively oversee complex projects from strategic planning through implementation, leveraging my expertise in contract analysis and financial operations to maximize efficiency. SKILLS • Project Management & Collaboration: Adobe Workfront, Jira & Confluence, Smartsheet, SharePoint, Slack, and Project Methodologies. • CRM & Sales/Business Operations: Salesforce/Star, and Cisco Platforms (CEC, CMRC, PPE, VAP, CMS). • Data Management & Analysis: Oracle Business Intelligence Enterprise Edition, SAP Business Objects, Structured Query Language, Google Trix/Sheets, and Microsoft Excel. • Licensing & Support Platforms: SMB Management Applications Support License Portal, Zimbra Portal, Cisco ELA Workspace Portal, and Gemalto (EMS). • Communication & Presentation: Cisco Webex, Google Slides, Google Forms, Google Docs, PowerPoint, & Word. CORE COMPETENCIES • Program Management & Data Migration • Cross-Functional Collaboration & Transformational Acquisition
Partner with Sales, Finance, and Deal Desk to structure SaaS agreements aligned with pricing, discount policies, and approval frameworks. Manage late-stage deal operations under tight timelines, driving high-value enterprise opportunities to close. Validate deal contracts, pricing, and SKUs across SFDC and Deal Desk to ensure booking accuracy. Streamline the Quote-to-Cash pipeline and resolve data discrepancies across SFDC and CPQ for audit readiness. Act as a functional SME for the Frame support tool and SFDC Frame, advising sales teams on capabilities and limitations. Partner with Sales to translate customer use cases into viable product configurations and contract structures in SFDC Frame. Lead solution scoping and deal qualification early in the cycle to identify operational risks and accelerate deal velocity.
Experienced Program Manager with a proven track record of optimizing operations, leading cross-functional teams, and driving strategic transformations. After taking time off for essential family caregiving, I am now fully re-engaged and eager to contribute my leadership, organizational, and strategic skills, along with a fresh perspective, to a dynamic team. Passionate about project management frameworks and methodologies, as well as addressing business challenges and tracking issues. I am currently seeking opportunities where I can make a significant impact.
Contributed to business case strategy development, collaborating with the GTM Principal Manager and securing cross-functional alignment. Managed program launches and initiatives, prioritizing projects to achieve BU strategic goals and providing regular updates to leadership. Developed and implemented process improvements for Creative Cloud offers through detailed workflow documentation, enhancing time-to-market and fostering best practices. Streamlined pricing approval processes using Adobe Sign, ensuring compliance and efficient documentation. Managed project lifecycles using JIRA, facilitating communication and coordination between onboarding, PDM, engineering, and JEM teams. Developed and documented offer onboarding requirements within JIRA. Coordinated testing efforts with Finance, UAT/PAT, and BU QA teams. Managed Education Workfront project setup and configuration. Administered the Adobe Admin Console and gathered product requirements. Generated and distributed weekly Creative Cloud Pricing Ops Program reports. Facilitated cross-functional committee meetings, driving process mapping and PRD SKU creation.
Managed the distribution of monthly channel pricing lists for NVIDIA Enterprise and Service Provider GTM, ensuring accuracy and compliance. Facilitated monthly pricing meetings with Finance, Legal, and GTC, resolving pricing discrepancies and ensuring alignment with company policy. Published and distributed business price lists to NVIDIA channel partners, enabling informed sales and purchasing. Partnered with product groups and the worldwide channel team to develop and implement effective channel margin strategies. Optimized the product SKU setup process in SAP, SAP Corona Pricing, and SFDC, improving workflow efficiency and ensuring data integrity. Developed and implemented pricing enhancements based on lessons learned, contributing to the company's new product introduction process. Generated and delivered comprehensive ad hoc analyses, modeling, and reporting to support business insights. Managed and maintained digital resources (Google Drive, SharePoint, websites) for the Strategy team and contributed to software business operational projects.