Bogota, D.C., Capital District, Colombia
Dedicated and compassionate in providing excellent customer service, with a strong background in BPO and a Bachelor's in Bilingual Education. Passionate about guiding clients through complex immigration processes with empathy and expertise. Skilled in effective communication, staying updated on immigration policies, and providing empowering client support. My expertise includes: - Strong collaborative and communication skills - Onboarding new clients to the firm - Research and analytical skills - Timely case updates and guidance on USCIS processes - A passion for guiding clients in their immigration journey - Organizational and effective time management skills - BPO experience in multiple areas, including back office and quality analysis I’m committed to empowering clients with the knowledge and confidence to succeed in their immigration goals.
Inbound customer service agent for a health care campaign.