Canada
I believe the future of innovation lives where human connection meets intelligent technology. My career has been built at that intersection bringing together talent strategy, experience design, and emerging technology to shape how organizations hire, grow, and lead. Most recently, I served as Manager of Talent Operations with a North America-wide scope at GFL Environmental, where I focused on experience-led strategy and scaling recruitment excellence through innovation. During my time there, I acted as product lead for the successful launch of Paradox, the organization’s first AI-powered recruitment solution. The implementation helped redefine how the organization attracts, engages, and hires talent at scale and established a new foundation for AI-enabled talent operations. My broader journey across Talent and HR Technology spans more than a decade, including impactful work at Deloitte Canada where I led national hiring initiatives and strategic talent programs. My work included advancing DEI-focused hiring for Black and Indigenous professionals, contributing to the reimagination of CRM career sites, and leading the three-phase pilot of the Plum psychometric assessment platform which later expanded into campus hiring to reduce bias and improve candidate alignment. At the heart of my work is a simple belief: technology should amplify human potential, not replace it. Whether implementing AI-powered hiring solutions or designing talent strategies, I focus on pairing insight with intuition and technology with empathy so the experience always feels human. Alongside my corporate career, I am also the Founder of Shoperts. Born from a personal challenge and deeply rooted in my Pakistani heritage, Shoperts bridges the shopping experience for overseas customers seeking Pakistani fashion and lifestyle products. The platform combines consulting, sourcing, quality assurance, and consolidated shipping into one seamless digital experience powered by a custom client dashboard. I thrive on connecting ideas, people, and technology. Whether building talent ecosystems or global commerce platforms, my goal remains the same: to create systems that scale while keeping the human experience at the center. Outside of talent and technology, you will often find me behind a camera lens capturing moments that matter. I’m always open to conversations about the future of talent, AI in HR, and building global platforms. 📩 [email protected] ➡️ Follow @shoperts.official on YT, TT, FB, IG and LinkedIn: Shoperts All views are my own and shared with the intent to inspire.
Shopping for South Asian fashion from abroad often means guessing sizes, unclear pricing, inconsistent quality, missed timelines, and relying on informal back-and-forth just to make it work. Shoperts fixes that. It’s a service-led, tech-enabled fashion platform built to bring clarity, trust, and confidence to your shopping experience. With a dedicated consultant and real-time updates, you know what you’re getting, what it costs, and where things stand, every step of the way. 👉 Visit https://shoperts.com/ to submit an inquiry in under 90 seconds and receive a free quote. Follow shoperts.official on Instagram | TikTok | YouTube | LinkedIn | Facebook
**POSITION RESTRUCTURED** As Manager, Talent Operations at GFL Environmental, I lead enterprise-wide talent operations across Canada and the U.S., overseeing both corporate and high-volume recruitment functions. My mandate is to design scalable systems and data-driven processes that elevate efficiency, consistency, and candidate experience across a workforce of 20,000+. Anchored in the pillars of people, process, and technology, I drive transformation initiatives that modernize how GFL attracts and hires talent. Within six months of joining, I led the AI integration of Paradox, reshaping our TA ecosystem through automation and real-time insights. I also manage compliance and governance initiatives, from Pay Transparency to Pre-Employment Screening 2.0, ensuring operational alignment with evolving U.S. and Canadian regulations while advancing TA as a strategic business partner.
In January 2023, I volunteered to take on additional responsibilities as part of the Internal Services CoE project team, contributing to strategic talent initiatives while continuing my leadership in Human Capital. I played an integral role in the CRM career site revamp, including a new Talent Events landing page integrated with SuccessFactors. I also co-led the Employee Brand Ambassador Program, developing it for future launch to strengthen internal advocacy and referral pipelines. The most critical initiative I championed was the three-phase Plum project — a psychometric assessment pilot designed to enhance hiring objectivity, reduce bias, and improve candidate-job fit. Initially focused on experienced hires, it later expanded to campus recruitment, embedding bias reduction into early-career hiring. Beyond recruitment and project delivery, I’ve been a three-time Deloitte Impact Day Project Leader, mobilizing teams for community impact and reinforcing our commitment to corporate social responsibility.
By late 2022, I stepped up as the Human Capital Team Lead, overseeing national full-time hiring and managing a team of four (two onshore, two offshore). We achieved a 90% fill rate within SLA, executed a nationwide virtual hiring blitz that boosted quality applicants by 30% and reduced time-to-fill by 25%, and managed 35+ concurrent requisitions, including DEI-focused searches for Black and Indigenous professionals.
I joined Deloitte Canada in early 2022 as a Senior Specialist in Consulting, supporting recruitment for Audit & Assurance, Consulting SCNO, and Oracle practices. I streamlined processes by standardizing SCNO documentation and enhancing the interview experience for candidates and hiring managers, while navigating both Canadian and international hiring needs.