Germany
Results-oriented manager, with focus on performance improvement through people, processes and company culture. Highly adept at operational business development and innovation, integrating analytical methods, creative problems review and pragmatic orientation to deliver. Proven record of success in achieving multilevel targets and rapid cultural changes, mainly inspired to customer and people centricity. Specialties: Business improvement (efficiency making processes) Organisational Structure Decision process facilitator Communication (internal and with shareholder)
Responsible for overall sales performance and financial results of the Austrian National Sales Company.
Led a 210 people organization, over 18.000 units delivered in 2012, 10 Mio.€ spare parts turnover. The structure manages also sales and marketing for FGA Italian employees. Improved management effectiveness and transparency. Select Achievements: • Sales and financial targets overachieved in 2012 • Customer experience enhancement through cultural change and coaching • Sales force assessment with new methodology • Logistics processes review • NPS (CSI) improved from 48 to 87% • 12% fix costs reduction in one year
Led a 5-member team as planning referent for Europeans markets industry and order portfolio planning. Select Achievements: • Methodology review, evolving to active reporting in market support