Metro Manila
Technical support professional with 10+ years of experience helping users and teams solve problems, learn new tools, and get the most out of the platforms they rely on every day. Currently a Technical Support Specialist at ClickUp, where I troubleshoot complex platform issues, partner with engineering on bug escalations, and help users — from solo creators to enterprise teams — turn ClickUp into a workflow they actually love. I've grown through the support org from Customer Support → Priority Support → Technical Support over the past 4+ years, and I'm ClickUp Expert Certified. Before SaaS, I built my foundation in: 🔹 Quality assurance & training at Fluor — coaching teams and building reporting that drove measurable performance improvements 🔹 Aviation customer service with Philippine Airlines and PAL Express 🔹 BPO support at Convergys What I bring: ✅ Deep SaaS product knowledge and troubleshooting instincts ✅ Clear, patient communication — I can explain complex things simply ✅ A QA & training background, so I think in systems and processes Always open to connecting with fellow support pros, SaaS folks, and customer experience advocates 👋
• Resolved up to 60 technical issues per day across ClickUp's web, desktop, and mobile platforms, covering integrations, API behavior, and advanced workflows • Partnered with engineering on detailed bug reports and feature requests, helping prioritize fixes that improved the experience for thousands of users • Contributed to internal documentation and knowledge base, accelerating ramp-up for new team members • Served as a product subject matter expert during cross-functional initiatives
• Delivered high-touch support to ClickUp's Enterprise customers via email and Slack, ensuring SLA compliance on all issues • Partnered with Sales and Customer Success teams to address user needs, retention risks, and complex escalations • Built processes and workflows that scaled with ClickUp's rapid growth, helping the support org maintain quality through expansion
• Supported ClickUp's global user base across multiple channels, consistently delivering accurate, empathetic resolutions • Coached users on maximizing ClickUp features to improve their productivity and workflows • Relayed customer insights to product and engineering teams, contributing to feature improvements • Promoted to Priority Support within 10 months based on quality and product expertise
• Designed and delivered training programs to onboard and upskill a team of up to 10 customer service specialists. • Conducted QA audits and email reviews to monitor and evaluate specialist performance, driving measurable improvements. • Built reporting dashboards and performance metrics used by management for data-driven decision-making
• Provided support for cellular and mobile service issues for Fluor employees across the Philippines, US, and Canada. • Managed inquiries related to equipment, billing, and service concerns, ensuring timely resolutions through coordination with telecom providers. • Processed service orders, upgrades, cancellations, and warranty exchanges, enhancing user experience and service efficiency.
• Engaged with customers to promote Philippine Airlines' latest products and special fares. • Resolved passenger inquiries regarding flight schedules, boarding times, and check-in terminals. • Managed ticket reservations and issuance, contributing to seamless travel experiences for passengers.
• Delivered exceptional frontline customer service for passengers during check-in and boarding operations. • Ensured adherence to airline policies and safety regulations in all service interactions. • Developed strong communication and problem-solving skills while assisting diverse passenger needs.
• Managed inbound customer service calls in a fast-paced BPO environment, ensuring prompt resolution of inquiries. • Consistently achieved key performance indicators (KPIs) for call handling time and quality scores. • Enhanced customer satisfaction through effective communication and problem-solving skills. • Collaborated with team members to maintain a high standard of service delivery.