Montevideo, Montevideo, Uruguay
Senior Product & Travel Technology professional with 20+ years of experience driving enterprise platforms solutions, customer-centric product strategies, and cross-functional collaboration within travel technology environments. Experienced leading product lifecycles initiatives, supporting Global Accounts and Top Airlines, optimizing operational workflows, and bridging technical execution with customer experience. Strong background in Agile delivery, stakeholder collaboration, troubleshooting, and enterprise support operations across B2B environments.
Owned product vision, roadmap, and lifecycle for Automated Exchanges & Refunds, driving delivery efficiency and profitability. Led Agile delivery and backlog prioritization across cross functional teams, aligning customer needs, technical constraints, and business goals. Partnered with Engineering and QA to deliver scalable, high quality solutions in complex, high availability environments. Supported AI driven initiatives through discovery and pilot phases to streamline workflows and improve operational efficiency. Worked in collaboration with dev teams to improve efficiency and reduce product limitations based on customer feedback. Partnered with stakeholders to optimize product adoption for premium functionalities, such as Automated Exchanges and Refunds Disruption Waivers.
Worked in collaboration with Product Owners, Developers, Technical Writers, Vendors, Marketings, Trainers, Account Team and Product Support to assure readiness, implementation and effective support to end users. As Product Manager (previously Product Delivery or PDA), worked along other teams applying Agile methodology, to improve efficiency. Task included, among others, test products, including end-to-end workflow, create internal support material, leverage customer needs with company requirements, identify possible workarounds, communicate clearly ideas to different audience, create presentations, deliver internal training, suggest updates, draft POC (proof of concept), review user manual or references and provide feedback, etc. Improved adoption of MFA for top customers, including documentation and training for Product Support teams, reducing risks customers were facing related to unauthorized access to their system.
Worked in collaboration with Supervisors to assist specialists in their development to achieve technical excellency and assure quality customer service. Provided coaching, created references for the team, and created training.
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