Cainta, Calabarzon, Philippines
Enthusiastic and experienced Customer Experience Specialist who is passionate about providing an excellent customer experience. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry, payment processing, returns processing, chargeback handling, email, and lve chat support. Adept at developing and maintaining detailed administrative and procedural processes that improve accuracy and efficiency. Dynamic with exemplary time management skills, resourceful, and with a can-do attitude.
-Provided service to Remotify's client, Daivergent Inc. -Successfully facilitated intake calls for self-advocates and family members, ensuring accurate data collection and smooth onboarding into the program. -Helped increase client engagement by converting potential leads into active participants through clear communication and program education. -Achieved the 80% target sales conversion during my four months stay in the company. -Handled sensitive conversations with professionalism and empathy, ensuring clients felt heard and supported when discussing disability and healthcare-related topics. -Streamlined the intake process by efficiently gathering and submitting client data, enabling the department to match individuals with the right coach to achieve their goals. -Maintained organized and comprehensive client records, making follow-ups and case tracking more efficient for the team. -Provided valuable insights through detailed reports, helping the company address client concerns and refine its services. -Strengthened internal and external relationships, fostering collaboration between departments and stakeholders for better client outcomes. -Demonstrated commitment to company values and work culture, maintaining professionalism and contributing to a positive service experience.
- Maintained strong and good client relationship. - Managed client retention by proactively finding solution to each concern, timely updates and communication. - Calculating, monitoring, managing, and reporting relevant account metrics and performance of each client's store. - Updated project management tools like Trello and ClickUp, making sure that each progress is tracked in a timely manner. - Handled client calls and guided them all step of the way in setting up accounts. - Sending invoices to clients, reflecting the cost of goods. - Supplier communication and orders management. - Responding to customer emails. - Managed TikTok Business Center Ad Campaigns.
-Assisted customers with order tracking, modifications, cancellations, and returns, ensuring a seamless shopping experience. -Responded promptly and effectively to customer inquiries, complaints, and concerns, maintaining high service standards. -Boosted sales by recommending dresses based on customers' preferred colors and styles. -Helped improve Google ratings from 2.3 to 4.6 through consistent, excellent customer service. -Successfully won chargebacks and claims by gathering and analyzing relevant data. -Developed training materials and trained newly hired personnel to enhance team efficiency. -Provided problem-solving resources, addressed customer queries, and maintained high customer satisfaction.
-Managed workforce educational and career development programs to enhance employee growth. -Provided staff with essential knowledge, skills, and motivation to improve job performance. -Designed and implemented training programs tailored to both business and employee needs. -Collected and analyzed data to support the development of new training initiatives. -Organized and oversaw workplace events, including the Managers' Convention and Sales Rally. -Collaborated with supervisors to identify training needs, develop programs, and coordinate suitable training facilities.
-Assessed the organization's training needs and identified areas for improvement. -Prepared training manuals, communications, and necessary documents for internal and external stakeholders. -Evaluated training quality and provided recommendations for enhancements. -Monitored trainee progress through assessments and performance reviews. -Researched and implemented effective training methods to improve team performance. -Developed quarterly and annual training plans, outlined technical and supply training needs, set budgets for workshops, and encouraged employee participation. -Tracked employee attendance, performance, and growth to ensure training effectiveness.