Caloocan City, National Capital Region, Philippines
As a Service Desk Analyst at Wipro Limited, I provide technical support and customer service to clients across various industries and regions. I use ServiceNow, a leading cloud-based platform, to manage incidents, requests, and changes, and to track and resolve issues efficiently and effectively. I have over three years of experience in the IT support field, having previously worked as a Technical Support Representative at Infocom Technologies Inc., where I handled inbound calls, emails, and chats from customers and resolved their technical problems. I have an Associate's degree in Information Technology from Dr. Carlos Lanting College, and I am proficient in various software and hardware systems and applications. I am passionate about delivering quality service and solutions to my clients, and I am always eager to learn new skills and technologies. I am a team player, a problem solver, and a communicator, and I value collaboration, innovation, and customer satisfaction.