Cebu, Central Visayas, Philippines
I work with honesty, sincerity, and have a good work ethics. I am a hardworking, reliable, and self-motivated individual who wants to continually develop within the role of a Customer Service Representative and to continue to contribute positively to the company's success. I also understand the importance of having excellent people skills, communication skills, organizational skills and great attention to details in this role that I am seeking.
For an International company in Medical Devices Industry.
* Working as a Complaint Evaluator for an International company in the Medical Devices industry. • Processed thirty-five (35) records as complaint, non-compliant, or duplicate complaints daily. • Performed Good Faith Effort to clarify if allegations are valid as complaints and documented these GFEs on records.
From Voice support to Chat support for an International TELCO Account. Handled General Care, Retention, Basic Technical Support, and Sales. • Assisted customers over the phone or via messaging by actively listening to customer concerns, empathizing with their experiences, addressing inquiries, providing product information, and demonstrating a genuine commitment to resolving their issues promptly and effectively. • Proven multitasking and time management skills, proficient in handling multiple inquiries simultaneously (via chat/messaging platform) while maintaining attention to detail. • Utilized strong communication skills to explain complex concepts in a clear and concise manner, especially in handling customer complaints and escalated issues to the appropriate departments, ensuring timely and satisfactory resolutions. • Maintained accurate customer records and documentation of interactions, utilizing the tools to track customer inquiries and follow-ups. • Participated in training programs to enhance product knowledge, customer service skills, and understanding of company policies and procedures.
TEX Expert for an International TELCO Account. Handled General Care, Collections, Retention, Basic Technical Support, and Sales. • Assisted customers over the phone and utilized strong communication skills to explain complex concepts in a clear and concise manner, addressing inquiries, providing product information, and resolving issues promptly and effectively. • Handled customer complaints and escalated issues to the appropriate departments, ensuring timely and satisfactory resolutions. • Maintained accurate customer records and documentation of interactions, utilizing provided tools to track customer inquiries and follow-ups. • Participated in training programs to enhance product knowledge, customer service skills, and understanding of company policies and procedures.
Basic Knowledge on: • Web Development • Video Editing • Social Media Manager • Graphic Design • Amazon Product Lister