Maria Luiza Meireles, PMP

Customer Engagement at SAP Ariba

Greater Rio de Janeiro

About

Project Management Professional (PMP) with Bachelor degree in Computer Science and MBA in Project Management. Strong skills in leadership, customer and delivery focus, team building, cost awareness and planning. Ability to understand business requirements, translating them into fit-for-purpose solutions, reducing costs and improving operational excellence. Solid experience working in virtual, multicultural and multidisciplinary projects. Specialties: 20+ years of IT experience, including: Project Management SAP implementation Data Management System Development and Support Governance, Risk and Compliance Oil industry

Experience

  • Customer Care Manager at SAP Ariba
    Dec 2016 - Present · 9 yrs 7 mos

  • Technical Quality Manager at SAP
    Jan 2013 - Nov 2016 · 3 yrs 11 mos

    Trusted SAP advisor inside the customer organization. Responsible for creating detailed engagement and service plans and drive their execution. Coordinate involvement of SAP Support resources onsite and in the back office. Identify top issues, define action plan and drive the resolution process. Report to management and executive level.

  • Shell (15 yrs 9 mos)
    • IT Project Manager
      Oct 2007 - Aug 2012 · 4 yrs 11 mos

      Projects & Roles: SAP ECC6 Upgrade – Jul 2011 to Jul 2012 ERP Project manager Joint Venture Implementation – Jul 2010 to Jun 2011 Data Manager GSAP Aviation CAP Brazil - Jan 2010 to Jun 2010 Project Manager GSAP Brazil - Jan 2009 to Nov 2009 Country Data Manager Downstream One CPM IT - Aug 2008 to Dec 2008 Project Manager Retail Brazil – Receivables / CR workstream - Oct 2007 to Dec 2008 Project Manager

    • SAP LA Development Team Lead
      Aug 2004 - Sep 2007 · 3 yrs 2 mos

    • SAP IT Support Coordinator
      Oct 1998 - Jul 2004 · 5 yrs 10 mos

  • System Analyst at Origin
    1992 - 1996 · 4 yrs

  • System Analyst at DBS Brasil
    1990 - 1992 · 2 yrs