San Jose, Calabarzon, Philippines
🌟 𝘿𝙚𝙥𝙚𝙣𝙙𝙖𝙗𝙡𝙚 | 𝙋𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚 | 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣 🌟 Helping Businesses Save Time ⏰, Build Connections 💬, and Grow Their Sales 📈 With years of experience providing 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞, 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 and 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧, I help businesses streamline their operations and maintain excellent customer relations. 💼My expertise includes: 📧 𝐄𝐦𝐚𝐢𝐥 & 𝐈𝐧𝐛𝐨𝐱 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 – keeping communication clear and organized. 📞 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐓𝐞𝐥𝐞𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 – generating leads and setting appointments that convert. 📋 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐕𝐀 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – helping entrepreneurs stay productive and focused. 🔍 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 – finding qualified prospects to boost your sales pipeline. 💥 What I do best: ✅ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ 𝐄𝐦𝐚𝐢𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 ✅ 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬 (𝐒𝐢𝐞𝐛𝐞𝐥, 𝐊𝐀𝐍𝐀, 𝐄𝐁𝐋, 𝐏𝐨𝐝𝐢𝐨, 𝐞𝐭𝐜.) ✅ 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 / 𝐓𝐞𝐥𝐞𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 ✅ 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 ✅ 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 ✅ 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 I take pride in providing efficient, friendly, and detail-oriented support that helps businesses operate smoothly and scale faster. 💬 Let’s connect if you’re looking for someone who can help you save time, streamline tasks, boost productivity and grow your business with confidence! 💰📈
• Conduct outbound calls to owners/individuals who may be interested in selling their property (single-family, duplex & multifamily homes, vacant lot and commercial properties). • Follow scripts and ask pre-qualifying questions needed. • Build connection with leads and do objective handling effectively. • Generate qualified leads, forward them to the Lead Manager via webform or email or set appointments for the Acquisitions Manager depending on the instructions. • Dispose each calls accordingly and keep records of all calls taken accurately. All qualified leads are to be put on a tracker. • Follow up calls if necessary.
• Conduct outbound calls to owners/individuals who may be interested in selling their property (single-family, duplex & multifamily homes, vacant lot and commercial properties). • Follow scripts and ask pre-qualifying questions needed. • Build connection with leads and do objective handling effectively. • Generate qualified leads, forward them to the Lead Manager via webform or email or set appointments for the Acquisitions Manager depending on the instructions. • Dispose each calls accordingly and keep records of all calls taken accurately. All qualified leads are to be put on a tracker. • Follow up calls if necessary.
• Give administrative support and do other clerical tasks needed. • Review all documents sent by the shareholders on the syndicate. • Edit all files and documents required for horse registrations and ownership. • Monitor all incoming emails from shareholders and all other individuals who are interested in buying a share on any horse available. • Respond accordingly on all email inquiries and do follow ups if needed. • Monitor Xero account for all of the client's businesses. • Do soft collections on shareholders who have outstanding balance and overdues. • Do other ad hoc tasks like basic SEO, SMM, Transcription, Article Rewriting and Creation of SOPs.
FRONT OF HOUSE REPRESENTATIVE: • Make inbound and outbound calls to collect bill payments from Telstra customers. • Ask for payment extensions from customers who are unable to pay their overdue bills. Advise them of consequences of non-payment. • Assist customer on other concerns like bill inquiries, refund and dispute. All other complex inquiries and those beyond your scope should be transferred to the correct department. DEDICATED OUTBOUND SPECIALIST: • Make outbound calls to collect bill payments from Telstra customers. • Ask for payment extensions from customers who are unable to pay their overdue bills. Advise them of consequences of non-payment. BACK OF HOUSE SPECIALIST: • Make inbound and outbound calls to assist internal customers (representatives from other Telstra departments) and Outside Collections Agencies' consultants regarding customer's bad debt. • Support other teams such as FOH, PACC, CRAT, Fraud, Billing, Prepaid, AR, Bereavement, Complaints, Special Assistance and Senior consultants onshore. Provide all the necessary information and investigation needed. • Handle all email inquiries on KANA directed to Credit Management department like simple and complex bill inquiries, payment inquiries, payment extension requests, reconnection requests, acquisition, disputes - such as billing complaints, fraud and ownership, refund, reversal, TIO complaint and default listing. • Assist on answering inquiries on Query Portal from Referral Agencies. • Follow all procedures and make thorough investigation for all types of disputes and default listing concerns. • Lodge a complaint request for all valid customer's disputes if the POC is unavailable. • Submit a default listing removal request if found incorrectly put on the customer's name. • Follow up on Referral and Outside Collections Agencies to update the status of a customer's account. • Recall/buyback accounts only if it has been found and proven invalid referral or sale.