Margaux Mathonnat

Customer Experience & VoC | International Environment

Brussels, Brussels Region, Belgium

About

Experience

  • Seller Quality & Customer Exerience manager - E-Commerce at Decathlon
    Dec 2025 - Present · 7 mos

  • Customer Experience Lead at Carrier HVAC
    Nov 2023 - Present · 2 yrs 8 mos

    as a Consultant

  • Front Office Manager at Morazul Hotel Boutique
    Apr 2023 - Aug 2023 · 5 mos

    Oversaw the daily operations of the front desk, ensuring a seamless and personalized guest experience. Managed check-in/check-out procedures, resolved guest issues efficiently, and coordinated with housekeeping and other departments.

  • Marketing & Customer Experience manager at Masaya Experience
    Nov 2021 - Feb 2023 · 1 yr 4 mos

    - Brand positioning definition - Integration of 2 new properties in the portfolio - Preparation and execution of the strategic marketing plan - Support to hotels in the implementation of the 360 strategy: F&B, Tours, Activities, lodging - Creation and lead of Customer Experience workshops and training for managers of selected hotels

  • Voice of Customer Manager at Lyreco Group
    Dec 2020 - Mar 2021 · 4 mos

    - Create and scope the first Voice of Customer program at group level, with VOC tool selection - Define the Overall Customer Satisfaction score, drivers & metrics to monitor - Coordinate and analyze punctual customer and internal surveys