Zurich, Zurich, Switzerland
I help enterprises turn messy, manual workflows into automated AI-powered solutions. As an AI Solutions Consultant at Duvo, I lead discovery sessions with business stakeholders, translate complex processes into agent configurations, and take AI agents from prototype to production. Across tools like ERPs, portals, spreadsheets, and email systems. Before Duvo, I spent 4+ years at SpotMe managing a $1.5M ARR portfolio of 30+ enterprise customers in pharma and financial services. Running everything from onboarding and QBRs to $50–350K RFP responses and contract negotiations. Before that, I led product design at a B2B SaaS pricing startup from Series A, running user research, prototyping, and cross-functional delivery. What makes me different: I combine hands-on technical skills (Python, SQL, REST APIs, Rails) with real customer-facing experience (solution design, consultative selling, stakeholder management) and a product design background (UX research, prototyping, design thinking). I don't just configure solutions. I understand the business problem, the user experience, and the technical architecture. Domains: Retail · CPG · FMCG · Pharma · Financial Services · B2B SaaS Focus areas: Agentic AI · Process Optimization · Solutions Consulting · Pre-sales & Post-sales engineering Technical: Rails · JavaScript · SQL · REST APIs · Python · Cloud Infrastructure · AI Commercial: Consultative Selling · RFP/RFI · Account Management · Customer Success · MEDDICC · BANT · Sandler
Help teams through the change, so people thrive with AI. Drive real transformation and own the results.
Configure and deploy AI agents on Duvo's platform for Retail and CPG customers. Lead discovery sessions to map existing workflows step-by-step, translating business processes into agent instructions. Including data sources (ERPs, portals, spreadsheets, emails), decision rules, guardrails, prompts, and exception handling logic. Prototype agent flows, validate with real data, run end-to-end testing, and iterate to production stability. Monitor agent performance. Tracking success rates, exception types, time saved, and error patterns. Create documentation, runbooks, and training materials for customer teams. Support pre-sales with tailored demos, technical feasibility assessments, and level-of-effort estimates. Collaborate with Transformation Managers to clone and scale successful agents across categories, functions, and new clients.
SpotMe is an enterprise event platform. This was the most senior individual contributor sales role. — Managed the largest EMEA portfolio as a single CSM: $1.5M ARR across 30+ enterprise customers (avg. deal size $52K ARR) in pharma and financial services verticals. — Functioned as a hybrid CSM/Account Executive — owning renewals, upsells, contract negotiations, and $50–350K RFP/RFI responses. — Designed and owned account plans, tracking product adoption, NPS, and customer retention KPIs. — Ran quarterly business reviews with C-level and VP stakeholders. — Coordinated cross-functionally with product, engineering, operations, and marketing to align delivery with SLAs and customer requirements. Proactively accomplished besides my main responsibilities: — Built internal tools (product mockup generator for sales team - impact: 10x faster generation). — Authored 5+ case studies. — Created a landing page for the new Cvent+SpotMe integration.
Helped out with a product transition. — Led the product design since Series A investment (€4M). — Created & followed the strategy on product redesign. — Educated the team on design thinking and its benefits. — Introduced the solution for product data analytics. — Redesigned & implemented a better notification system. — Helped to hire another designer on the team. — Interactive prototypes and high-fidelity design creation. — Conducted user testing and user research. — Reviewed & analyzed the shipping quality on all outputs.
Completed 100+ commercial projects for a global clientele. — From client acquisition, consulting to final delivery. — Found ways to add value to customer's businesses. — Crafted high-quality experiences from idea to execution. — Web/Mobile apps, landing pages, digital product design. — Included work for Shopify, Inc. and other ambitious firms.