Dubai, United Arab Emirates
I am a highly professional Executive demonstrating continuous growth, achievements, and impressive management of complex activities as well as leadership of diverse and multi-cultural teams within the healthcare industry. I possess exceptionally solid business insight with the ability to ascertain and analyse needs, forecast goals, streamline operations, and envision new program concepts. I continually excel in devising non-traditional solutions that transform stagnant or declining business into spirited and profitable operations. I have excellent communication and interpersonal skills and I serve as the foundation to effectively network, collaborate, negotiate, and maintain positive partnerships with staff and outside vendors & organisations. I am proficient in the management of a diverse range of departments, professionals, and programs through a complete understanding of the healthcare arena and integrated networks. I am exceptionally adept at setting, expecting, and achieving high standards of quality with excellent operational command over German, English, and Polish.
Actively manage and oversee the customer service organisation and work with senior management to ensure consistency in exceptional profitability in customer service throughout the Middle East and Africa region. Strategically formulate and implement customised customer service strategies to positively influence regional performance. Methodically set achievable goals, budgets, and performance benchmarks to ensure regional customer service performance as per organisational standards, achieved through regional teams of highly capable professionals. Oversee periodical comprehensive reporting in pursuit of operational excellence, while assuring exceptional leadership skills across diverse and multicultural teams.
Directed and accurately assessed and reported the performance of all marketing initiatives, and calibrated marketing efforts to conform as per KPIs. Brainstormed creative growth strategies and enforced performance plans. Functioned as country manager for Healthcare in Libya, budgeting approximately at 8 million Euros. Oversaw and regulated all of the vital business operations for optimal productivity.
Strategically planned and implemented custom tailored projects and executed them within time and budget constraints. Actively coordinated with cross-functional teams to assure project delivery as per client requirements, and monitored projects ensuring their satisfactory performance. Rendered strategic project management expertise to multiple special projects, managed strategic relationships with all other stakeholders to ensure appropriate support. Took over and timely completed multi-modality Cleveland Clinic Abu Dhabi project amounting to approximately 10 million Euros.
Supported the operations & administration of the board through advisory services, made recommendations to the board with regards to organisational milestones. Developed strategies to align employee interests with the overall organisational mission & vision, and led a cross-functional team of 40 professionals. Implemented plans, and oversaw operations related to the whole product and solutions portfolio of Siemens. Captured key strategic opportunities through the establishment of a service centre for metals technologies catering to the steel and aluminum industry within the region. Fostered prosperous business relations with key business accounts, shareholders, media, and government agencies. Contributed towards capital structure through induction of new shareholders. Leveraged visionary leadership to effectively handle crisis management during Bahrain uprising in spring 2011.
Performed as the Project Director for Siemens Healthcare’s first turn-key project in the region, ensured assigned projects were completed within budgets & schedules while meeting client needs, and business objectives. Timely completed a molecular imaging centre housing production of radio-pharmaceuticals and diagnostic facilities project within 14 months, consisting of a state-of-the-art facility of 3,500 m2 worth 20 million Euros.
Actively prospected new business expansion opportunities successfully securing business lead in the region positively influencing the overall profitability of the organisation. Formed key strategic partnerships and oversaw channel management activities on an international level. Periodically furnished progress reports, strategic business plans, budgets and business forecasts. Critically analysed current business practices and recommended possible improvements enhancing their efficiency.
Bolstered the healthcare operations to boost financial returns; designed solutions applicable throughout the company through extensive cross-functional collaborations. Methodically delivered turnkey –solutions and healthcare consultative projects in Bahrain, Oman, Qatar, Syria and Saudi Arabia. Formed strategic partnerships & designed and deployed innovative solutions, actively implemented risk mitigation strategies and skillfully conducted business planning and review.