Vienna, Vienna, Austria
Experienced senior professional with 25+ years of professional experience in Logistics, SCM, Inside Sales and Customer Service. Analytical, well-organised with focus on results and customer satisfaction.
> Inside sales activities and customer support for assigned B2B customers > Handling customer issues and escalations > Review and processing of incoming orders > Coordination and tracking of customer orders with logistics > Complaint management and handling of supply chain issues > Return order processing, issuing of debit/credit notes > Regular evaluations/statistics for assigned customers > Maintenance of accurate data in SAP, CRM and other systems
- Inside sales activities and customer support for assigned B2B customers - Handling customer issues and escalations - Coordination and tracking of customer orders with logistics - Review and processing of incoming orders - Complaint management and handling of supply chain issues - Support of sales in alignment with field sales reps - Market research in my area of responsibility - Maintenance of accurate data in SAP, CRM and other systems
- Responsible for the operation and HR issues of the slovak branch - Responsible for sales, customer service, and quality issues for Thermo King products in Slovakia - Active collaboration with other Thermo King partners throughout Europe
Establishment and development of slovak dealership of company Thermo King
Responsible for Freight Transport Consulting and Outsourcing Services such as: • operation analyses and audits • professional trainings of staff responsible for transports • advice and consulting in transport services • design and optimisation of road transport • active involvement and assistance in negotiations with road transport providers • advice and consulting in tender organisation • other road transport consulting and advisory services upon request